District Manager, All Brands - Williams-Sonoma Canada

Williams-Sonoma•San Francisco, CA

1d•CA$105,000 - CA$180,000

About The Position

The District Manager Canada promotes a sales culture and builds productivity to deliver results across Canada stores. The role prepares for future growth by hiring and developing people, managing key sales metrics, and providing leadership through analysis of sales results and action planning. The District Manager is accountable for all aspects of the district, including achieving or exceeding sales and payroll budgets, managing profit and loss, and supporting execution of Canada market priorities. The role oversees store operations, inventory levels, visual merchandising, audit compliance, safety, and Occupational Health and Safety expectations. It ensures exemplary service and positive store and brand experiences for internal and external customers, while strengthening customer relationships through clienteling, in-store and in-home experiences, appointments, registry, design consultations, and community outreach. The position works with store and corporate partners to meet business goals, develop talent, maintain operating standards, and deliver World Class Service.

Requirements

At least 4 years of management experience in a highly complex, multi-unit retail business environment.
Demonstrated ability to meet or exceed sales, payroll, profit, and key service results.
Demonstrated ability to meet current and future business goals through identifying and developing store management talent.
Ability to build and leverage relationships with peers, corporate partners, and the business community to positively impact business decisions.
Ability to adapt quickly to ambiguity and allocate time across multiple tasks and changing priorities.
Excellent verbal and written communication skills and ability to influence business partners at all levels.
Strong understanding of specialty retail processes, including selling, clienteling, inventory management, store operations, visual execution, and loss prevention.
Proficient computer skills, including word processing and spreadsheet software.
Ability to work a flexible schedule to meet business needs, including weekends, evenings, and holidays.
Ability to travel, including overnight stays as required.
Ability to lift and mobilize medium to large items up to 75 lbs. using appropriate equipment, with or without reasonable accommodation.
Employment or promotion is contingent on a consent-based background check conducted in accordance with applicable law and relevant to the position.

Nice To Haves

Home furnishings, interior design, or specialty retail experience preferred but not required.
Four-year college or university degree preferred but not required.

Responsibilities

Analyze business trends and create plans to increase sales, control expenses, and improve district profitability.
Monitor financial, operational, human resources, and customer service results; hold teams accountable through store visits, reporting reviews, and team meetings.
Recruit and select talented employees, build succession plans, and collaborate with peers on a company-wide talent pipeline.
Develop management teams that train, motivate, and challenge store teams to meet financial goals, resolve problems, and improve performance and customer service.
Apply performance management practices, including annual appraisals, progressive counseling, and development plans.
Implement brand initiatives and Canada market priorities to achieve World Class Service standards.
Partner with store, visual, merchant, inventory, and finance teams to communicate retail needs, support relevant execution, and address feedback.
Resolve escalated customer service issues quickly and professionally.
Maintain store visual, cleanliness, back-of-house, inventory, safety, audit, and Occupational Health and Safety standards in accordance with company and Canada policies and procedures.
Support store census, roster, and payroll strategies to meet business needs, maximize productivity, and minimize payroll exposure.
Develop initiatives to drive sales and customer loyalty through clienteling, in-store experiences, design consultations, registry, and community outreach.
Model respect for differing backgrounds, experiences, and cultures while upholding company values and integrity.
Encourage participation, creativity, and learning by sharing best practices and building on ideas across the district, region, and concept.
Manage key sales metrics, including Units Per Transaction, Average Transaction, Conversion, and Sales Per Hour.
Analyze Week-to-Date, Month-to-Date, and Year-to-Date sales and develop action plans to drive sales.
Achieve or exceed budgeted sales and payroll, manage profit and loss, and support district execution of Canada market priorities.

Benefits

Competitive salaries and comprehensive health benefits.
Generous discount on Williams-Sonoma Inc. brands through multiple shopping channels.
Retirement savings and other investment opportunities.
Paid vacations, holidays, and other time-off programs.
Health, dental, and vision coverage; leave programs; disability programs; life and travel insurance; and an employee assistance program.
Wellness program supporting physical, financial, and emotional health.
In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Business casual work environment.
Time off to volunteer.
Company-sponsored community involvement.