Warranty Specialist (ALL OEM BRANDS)

WarrCloud

1d•Remote

About The Position

As a Warranty Specialist, you are a financial safeguard and revenue generator, playing a pivotal role in optimizing client outcomes. You will leverage our proprietary, advanced software to expertly manage, audit, and process complex warranty claims with speed and precision. This role demands a detail-oriented professional with a strong technological proficiency and the drive to work autonomously, ensuring maximum claim value and maintaining exceptional client satisfaction.

Requirements

Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or a warranty processing company.
Strong technical aptitude, comfortable quickly learning new proprietary software, and proficient with Google Workspace and Jira.
Excellent attention to detail and proven analytical skills, particularly in interpreting complex warranty terms and conditions.
Exceptional organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced, high-tech environment.
Self-motivated, proactive, and fully capable of working independently while collaborating effectively within a 100% remote team setting.
Effective verbal and written communication skills to interact professionally and clearly with clients and internal teams.
Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload is required.

Responsibilities

Revenue Maximization: Apply expert knowledge to meticulously review submitted claims (especially complex ones), identifying and capturing additional revenue opportunities for our clients.
Intelligent Processing: Utilize our proprietary software to efficiently review, validate, and process warranty claims with industry-leading accuracy.
Claim Optimization: Conduct thorough analysis of claims by reviewing labor operations, warranty terms, and client details, to accurately assign billable hours to technicians in compliance with applicable OEM guidelines.
Client Communication & Resolution: Proactively communicate with clients and stakeholders to secure necessary documentation, resolve claim issues, and provide timely, professional responses regarding claim status and eligibility.
Compliance & Documentation: Rigorously document all claim activities (approvals, rejections, and resolutions), ensuring strict adherence to company and OEM policies.
Financial Hygiene: Maintain the dealer's warranty receivables schedule, ensuring all items have been reconciled with the OEM and communicating necessary adjustments.
Strategic Collaboration: Partner with cross-functional teams (Client Success, Product, Development) to analyze warranty claim trends, share best practices, and actively drive significant process improvements.
Knowledge Leadership: Stay current on all product knowledge, OEM warranty policies, and industry regulations, serving as a trusted resource for clients and internal teams.

Benefits

Competitive salary
Performance-based bonus opportunities
Free employee health insurance
401K with employer match
Clear advancement paths into management, Product, Customer Success, Deployment, and Accounting.
Work hands-on with cutting-edge AI/ML technology.
Awesome company culture that is flexible, humble, and kind, where your input is valued and teams are highly supportive.
Monthly Bonus: Earn additional income based on the claims that you process that were paid by the client by the OEM.
Dealership Referral Bonus: Receive $500 for introducing a new automotive dealership or group that becomes a client.
Talent Referral Bonus: Receive $1,500 for referring a new Warranty Specialist.
Immediate benefits enrollment upon hire
100% employee covered medical
Stock options
10 days of pro-rated PTO plus major holidays.
100% remote work environment and flexibility to work from anywhere in the United States.