District Manager - Relocation Available

Walgreens•Ballwin, MO

2d•$100,000 - $145,000•Onsite

About The Position

The District Manager is responsible for operational and execution excellence across an assigned district, including daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units as applicable. The role creates a cohesive district team that supports business growth, patient health outcomes, and corporate initiatives. The District Manager coaches Store Managers and Pharmacy Managers, supports employee engagement and performance, develops future leaders, and ensures managers have the resources to improve sales, profitability, merchandising, asset protection, and team development. The position champions a high-quality, distinctive customer and patient experience, drives operational outcomes across front-end and pharmacy operations, and builds collaboration among store leaders. It supervises assigned stores through routine visits, leads district execution of business initiatives, and works with regional and pharmacy leadership on operational, merchandising, healthcare, and performance plans. The District Manager also leads staffing and performance-management efforts, communicates corporate priorities to store teams, and ensures compliance with company policies and applicable laws and regulations.

Requirements

Bachelor’s degree and 5 years of retail management experience, or a high school diploma/GED and 7 years of retail management experience.
Obtain a state-required licensed pharmacy technician credential or licensed RPh status as soon as possible under state law, and no later than 12 months after the District Manager start date; applies to external candidates.
Valid driver’s license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel 85% of the time for business within the district.
Willingness to travel up to/at least 85% of the time for business within the state and out of state.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
For internal candidates, experience as a Tier 3 or higher Store Manager, or transition from Store Management to a Walgreens corporate leadership position assignment.
Experience managing multiple retail or pharmacy units.

Responsibilities

Execute the One Plan strategy and ensure consistency and excellence of customer experience, using feedback, training, coaching, and improvement plans.
Share customer-service best practices and guide teams in resolving pharmacy and front-end customer complaints, including customers’ special needs.
Supervise assigned stores and visit them routinely; lead district execution of front-end and pharmacy initiatives in partnership with the DPS and RVP.
Drive operational excellence by collaborating with Store Managers and Pharmacy Managers and supporting store-level execution of market strategies.
Recommend merchandising and inventory optimization, product assortment, promotional pricing, advertising, displays, local buys, vendor selection, and assortment to regional leadership; ensure in-store compliance with merchandising strategy.
Coach Pharmacy Managers on pharmacy operations and programs, and serve as the first point of contact for non-clinical pharmacy issues.
Develop community events and relationships with community organizations in collaboration with Store Managers.
Monitor and approve employee pay rates and increases.
Oversee operations at assigned locations and ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Prepare for and attend area meetings; understand financial metrics and provide input on profit and loss and exceptions for district planning.
Direct Store Managers in executing plans to improve business performance; hold regular performance update meetings and facilitate sharing of best practices.
Execute local healthcare strategy and improvement plans for underperforming stores in collaboration with regional and pharmacy leadership.
Carry out regional recruitment strategy; assist with hiring and staffing Emerging Store Managers, monitor pharmacy staffing needs, and ensure adequate staffing while controlling payroll expenses.
Coach and develop Store Managers and Pharmacy Managers to improve engagement and performance while protecting direct reports’ capacity to execute.
Identify low-performing Store Managers and provide appropriate coaching and performance management.
Work with the Human Resources Generalist to implement corporate training strategies and development support.
Manage Store Manager performance reviews and provide feedback on the Pharmacy Manager review process to Store Managers.
Act on Employee Relations and Human Resources recommendations concerning store team-member performance issues.
Promote teamwork, establish expectations, track results, motivate team members, and communicate the organization’s vision.
Ensure compliance with corporate policies and employment laws and fair treatment of team members.
Ensure compliance on non-clinical quality-related events through coaching, training, and resolution, using existing tools and working with the Healthcare Supervisor.
Lead district-level change for new initiatives.
Participate in training, support training efforts, pursue management and leadership training, and engage in self-development.
Cascade information from conference calls, area meetings, Support Center communications, Regional Vice Presidents, and corporate initiatives to direct and indirect reports.
Communicate regularly with managers and team members through individual discussions, group meetings, and written communications.