District Manager - Relocation Available

Walgreens•Ballwin, MO

About The Position

The District Manager is responsible for operational execution and business performance across an assigned district, including daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other applicable business units. The role promotes collaboration across Walgreens businesses to support growth, patient health outcomes, and corporate initiatives. The District Manager coaches and guides Store Managers and Pharmacy Managers, builds team effectiveness, develops future leaders, and supports employee engagement and performance. The role ensures store teams have the resources to improve sales, profitability, and store image through merchandising, asset protection, and team member selection, training, and development. It also owns the customer and patient experience across the district and drives operational excellence in front-end and pharmacy operations. The position supervises assigned stores, visits them routinely, monitors business results, implements business and healthcare plans, and supports staffing, performance management, compliance, training, and communications. It requires substantial travel within and outside the state, as well as a flexible schedule that may include extended days, evenings, and weekends.

Requirements

Bachelor's degree and 5 years of retail management experience, or a high school diploma/GED and 7 years of retail management experience.
Licensed pharmacy technician as required by state law, or licensed RPh as soon as possible under state law requirements and no later than 12 months after the position start date for external candidates.
Valid driver's license.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to travel 85% of the time for business purposes within the district, and up to/at least 85% of the time for business purposes within the state and out of state.

Nice To Haves

Bachelor's degree.
PTCB or ExCPT certification.
For internal candidates: experience as a Tier 3 or higher Store Manager, or transition from Store Management to a Walgreens corporate leadership position assignment.
Experience managing multiple retail or pharmacy units.

Responsibilities

Execute the One Plan strategy and ensure a consistent, high-quality customer experience across the district.
Provide feedback, training, coaching, and improvement plans to store teams; share customer-service best practices and guide resolution of customer complaints and special needs.
Supervise assigned stores and visit them routinely.
Lead district execution of front-end and pharmacy initiatives in partnership with the DPS and RVP, and collaborate with Store Managers and Pharmacy Managers to achieve operational excellence.
Support store operational priorities and execution of market strategies.
Recommend merchandising and inventory optimization, product assortment, promotional pricing, advertising programs, display execution, local buys, vendor selection, and assortment to the Regional Vice President.
Ensure in-store execution and compliance with merchandising strategy.
Coach Pharmacy Managers on pharmacy operations and initiatives, and serve as the first point of contact for non-clinical pharmacy issues.
Organize community events and build relationships with community organizations in collaboration with Store Managers.
Monitor and approve employee pay rates and increases.
Oversee operations at assigned locations and ensure compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Prepare for and attend area meetings; understand key financial metrics and provide input on profit, loss, and exceptions for district planning.
Direct Store Managers in executing business-improvement plans, conduct regular performance update meetings, and facilitate sharing of best practices among Store Managers.
Execute local healthcare strategy and improvement plans for poor-performing stores in collaboration with the Regional Vice President and District Pharmacy Supervisor.
Support region-level recruitment and hiring, including staffing for Emerging Store Managers; monitor pharmacy staffing needs with the DPS.
Ensure sufficient staffing resources and control payroll expenses.
Coach and develop Store Managers and Pharmacy Managers, support engagement and performance, protect direct reports' capacity, and identify and address low-performing Store Managers.
Work with the Human Resources Generalist to implement corporate training strategies and development support.
Drive the performance-management process for Store Managers and provide feedback on Pharmacy Manager reviews to Store Managers.
Act on Employee Relations and Human Resources recommendations concerning store team member performance issues.
Promote teamwork and motivation by setting expectations, tracking results, demonstrating enthusiasm, and sharing a vision.
Ensure compliance with corporate policies and employment laws, and fair treatment of team members.
Address non-clinical quality-related events through coaching, training, and resolution, using existing tools and working with the Healthcare Supervisor.
Champion district-level change and implementation of new initiatives.
Participate in training, support training efforts, and pursue management, leadership, and self-development opportunities.
Cascade information from conference calls, area meetings, and corporate initiatives to direct and indirect reports; review and share Support Center and Regional Vice President communications with Store Managers.
Communicate regularly with managers and team members through individual discussions, meetings, and written communications; solicit input, answer questions, and keep teams informed.