District Manager - Retail

Cellco Partnership • Irving, TX

13h • Onsite

About The Position

The District Manager supports business growth across a retail store district and communicates business changes and key messages. The role leads Retail Store Managers, developing a shared vision, purpose, and sales strategies that motivate teams and produce strong sales results through excellent customer experiences. The District Manager develops staff and leads sales and customer experience efforts across the district, while fostering leadership, coaching, collaboration, and curiosity among direct reports and their teams.

The position manages and grows the existing customer base; monitors financial, budgeting, and sales reporting; and drives high-margin revenue across branded distribution. It also ensures consistent customer experiences across the geography, coordinates geographically dispersed teams, shares best practices, and drives results against timelines. The District Manager identifies and facilitates store openings, relocations, and refreshes, develops local community relationships, resolves employee and customer escalations, and helps teams understand the rationale behind organizational changes and strategies.

This is a worksite-based role performed onsite at defined location(s), with 40 scheduled hours per week. It is commission based, with potential to earn more; salary varies by location and confirmed job-related skills and experience.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Ten or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Retail management experience.
• Valid driver’s license.
• Eligibility to pass a Motor Vehicle Record check.

Nice To Haves

• Knowledge of the wireless industry.
• Familiarity with billing systems and software packages.
• Experience managing competing priorities with tight deadlines in a dynamic environment.
• Experience forecasting, tracking, and reporting key financial, budget, and sales metrics.
• Strong communication skills.
• Ability to present to a variety of audiences.
• Demonstrated organizational, interpersonal, and negotiation skills.

Responsibilities

• Support business growth in the retail store district and communicate business changes and key messages.
• Lead Retail Store Managers and develop a vision, purpose, and sales strategies for the district.
• Develop staff and lead district sales and customer experience efforts.
• Coach direct reports and foster leadership, collaboration, curiosity, and high performance among teams.
• Manage and grow the existing customer base.
• Monitor financial, budgeting, and sales reporting for retail stores in the territory and drive high-margin revenue across branded distribution.
• Deliver shared customer experiences across the geography.
• Lead and communicate with teams to ensure deliverables are executed and best practices are shared.
• Facilitate meetings, evaluate issues, provide solutions, and drive results against timelines for geographically dispersed teams.
• Identify and facilitate new store openings, relocations, and refreshes.
• Develop local community relationships.
• Resolve employee and customer escalations in a timely manner.
• Ensure others understand the rationale behind organizational changes and strategies.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives, which have previously included all-inclusive domestic and international travel and gifts.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, this may provide up to 16 weeks of paid time off for the birthing parent.
• Up to $8,000 per year in tuition assistance.
• Discounts up to 50% on Verizon products and services, plus additional employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance and group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• Newly hired employees receive up to 15 days of vacation per year, with more vacation as service increases.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior