District Manager (Bi-lingual English and Spanish)

Imperial Cleaning•City of Yonkers, NY

7d•$60,000 - $75,000•Onsite

About The Position

Imperial Cleaning is hiring a full-time, field-based District Manager for the New York Metro Area. The District Manager oversees multiple locations, leads teams, and ensures customer service standards are consistently met or exceeded. The role includes regular site visits, staff support and training, operational improvements, and fostering strong relationships with employees and clients. The position typically follows a Monday-through-Friday schedule and requires being on call for emergencies, including evenings and weekends. The District Manager manages staffing and payroll, supports account setup, monitors employee time and attendance, addresses performance issues, coordinates with HR, Payroll, and Operations regarding staffing changes, and oversees regional KPIs. Applicants must speak fluent English and Spanish and be at least 18 years old.

Requirements

Must speak fluent English and Spanish.
Strong communication skills, including email and phone communication.
Detail-oriented.
Results-oriented, with the ability to resolve challenges and emergencies at a moment’s notice.
Able to handle multiple projects at once.
Customer-focused, with a can-do approach to problem-solving.
Knowledge of administrative and clerical procedures.
Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
Strong ability to use technology.
Clean DMV report and driver’s license.
Must be at least 18 years of age.

Nice To Haves

Experience in the commercial cleaning industry.

Responsibilities

Establish working relationships with clients.
Conduct required location inspections and touchbases, with a minimum of one inspection and two touchbases per quarter.
Report and resolve inspection deficiencies; address urgent deficiencies within 24 hours.
Screen, hire, onboard, and terminate staff.
Train custodial technicians while supporting Area Supervisors and Assistant Cleaners.
Oversee new account setup.
Assist with training staff on clocking in and out as needed.
Monitor employee time and attendance.
Manage daily staffing schedules and adjust them to ensure adequate staffing levels.
Conduct weekly payroll.
Report accidents and injuries.
Address and resolve employee performance issues.
Notify HR, Payroll, and Operations of all staffing changes.
Respond to emergency situations and calls while on call, including evenings and weekends.
Create supply orders as needed.
Submit service requests to the office.
Update account spreadsheets as directed.
Meet responsibility for regional KPIs.
Conduct performance reviews for direct reports.
Perform other tasks as assigned by management.