District Manager, Fulfillment Operations

ShipBob, Inc.•Toronto, ON

8d•Remote

About The Position

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. We are hiring a District Manager, Fulfillment Operations to oversee our partner fulfillment centers. The ideal candidate must have extensive experience in e-commerce fulfillment, warehousing, and logistics. You will serve as the primary liaison between fulfillment operations and the rest of the business. This role requires the ability to develop and maintain solid relationships with marketing and sales, supply chain, and corporate development. You must have the ability to influence at all levels in the organization. This role is reporting into the Senior Director, Fulfillment Operations, who also serves as the backup for this role.

Requirements

Bachelor's degree in operations, logistics, supply chain, business or equivalent work experience.
At minimum, 4-6 years of progressive operations, fulfillment, logistics, and warehouse management experience – we prefer a complex in-house operation.
Experience in direct-to-consumer package fulfillment.
Fluency in Microsoft Excel is a requirement – you must be an excel wizard.
Deep experience with WMS systems and partnerships with product teams to build new functionalities & the ability to communicate your data and recommendations.
You must love working with a team of highly dedicated, fast movers, who live by the motto “never a dull day”!
A desire to get your hands dirty in a growing company where your work matters and is vital to our success.

Nice To Haves

Experience supplying Fulfillment by Amazon (FBA) and/or managing Seller Fulfilled Prime (SFP) in your own fulfillment center is a plus.

Responsibilities

Manage and grow a region of ShipBob fulfillment centers as we continue to scale.
Track and report KPIs for improvement as we work to support the business' growing capacity, complexity and demand, and hold the team accountable to those KPIs.
Develop and manage Operations Support Manager(s) that can take ideas to implementation and activation within 4 weeks.
Provide professional development for our leadership teams.
Scope capital improvements and investments in machinery, technology, and software such as conveyors, gum tape machines, carton sealers, and a new WMS system.
Navigate rapidly evolving rules/protocols within the e-commerce industry as this market continues to expand (i.e. fulfillment speed, carrier rules and delays, etc).
Work with our Merchant Care, Sales and Customer Service teams to establish internal SLA's that translate to exceptional merchant experience, customer guarantees and satisfaction scores.
Work with a multi-disciplinary team of internal and external stakeholders on partner evaluations.
Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to SFN management teams, reinforcing the importance of compliance and continuous improvement across all locations.
Comply to all food safety and compliance policies and regulations.
Additional duties and responsibilities as necessary.