District Field Service Manager - Minnesota/Wisconsin Area

Kubota•Madison, WI

21h•Hybrid

About The Position

The District Field Service Manager (DFSM) supports divisional service department activities, focusing on day-to-day office administration and field service team management. A key aspect of this role is developing the Field Service Manager's (FSM) ability to support innovation, growth, product quality improvement, and to act as the voice for the customer and dealer within Kubota. The DFSM will also facilitate technical and professional training at the Division training center.

Requirements

High School Diploma or GED required.
Mechanical knowledge of agricultural, turf, and construction equipment.
In lieu of a degree, at least 5 years of experience in a service leadership role in a similar industry required.
With a degree, at least 3 years as a service technician or service trainer in a related field required.

Nice To Haves

Bachelor’s degree in Agricultural Mechanics, Engineering, or related field preferred.

Responsibilities

Lead, guide, and monitor assigned Field Service Managers (FSMs) in all aspects of dealer service operations support, including dealer development, technical machine support, customer dispute resolution, and aftersales profitability.
Mentor FSMs to develop working relationships with their dealers that exhibit mutual accountability and respect.
Collaborate with FSMs and dealers to continually improve the customer experience with Kubota products.
Visit dealers with assigned FSMs to increase Kubota's representation and build strong relationships.
Provide field-level insight to the corporate office to guide the development of the National Service Strategy.
Oversee the development of Dealer Certification Achievement Plans in cooperation with Regional Sales Managers and District Sales Territory Managers.
Monitor dealer activity and work collaboratively with Division Service and Sales personnel to improve low dealer performance.
Oversee wise stewardship of discretionary spending according to company policy.
Work with the respective FSM and Division Service Manager to perform Dealer Warranty Audits as needed.
Oversee Dealer Service Business and Operational Audits delivered by FSMs.
Schedule, organize, and execute technical training programs, seminars, and schools for Kubota dealers as required.
Perform other duties as assigned.