District Account Manager
About The Position
InSite Health is a leading behavioral health organization partnering with several hundred schools to deliver best-in-class mental health programs for students. We are equally committed to supporting the employees who make this work possible by fostering a culture of care, collaboration, and shared purpose. We leverage proprietary technology and a collaborative care model to help districts identify, support, and manage student needs more effectively by integrating clinical services, data-driven insights, and streamlined workflows. This approach helps reduce symptoms in students, improve outcomes, decrease risk, and allow schools to operate more efficiently across their behavioral health programs.
Requirements
- 3+ years of experience in account management, client success, or program management in a K-12, healthcare, or SaaS environment
- Demonstrated ability to manage complex, multi-stakeholder institutional relationships
- Strong organizational skills and experience managing project timelines and deliverables
- Excellent written and verbal communication skills
- Comfortable working independently in a remote/field-based role
- Based in or willing to relocate to the Nashville, TN area
Nice To Haves
- Prior experience working with or within K-12 school districts
- Experience working with children, youth, or families in an educational or community setting
- Familiarity with behavioral health, student wellness, or school safety programs
- Familiarity with Behavioral Threat Assessment and Management (BTAM) processes or school safety frameworks
- Experience with SaaS platform implementation or client onboarding
- Knowledge of the Tennessee education landscape and the Nashville metro area
Responsibilities
- Serve as InSite’s named point of contact for district administrators, building leaders, and school staff
- Build and maintain strong relationships with key stakeholders including the Director of Schools, Directors of Student Services, Principals, and school counselors
- Conduct regular check-ins, quarterly business reviews, and annual program reviews with district leadership
- Proactively identify and resolve client concerns before they escalate
- Lead the onboarding process for district partners, coordinating with InSite’s implementation team, clinical staff, and district contacts
- Manage the rollout of the InSite Wellness Platform across pilot schools and districtwide expansion
- Coordinate school-level training sessions in partnership with InSite’s clinical and training team
- Track implementation milestones and ensure the program stays on schedule and within Scope
- Monitor platform utilization, adoption rates, and program metrics across all partner schools
- Prepare and deliver monthly and quarterly reports to district leadership
- Coordinate support ticket resolution with InSite’s technical and clinical teams
- Serve as the escalation point for school-level platform issues and service concerns
- Identify opportunities to deepen InSite’s partnerships with Tennessee district clients over time
- Support InSite’s expansion into other Tennessee districts by sharing learnings and best practices from our Nashville engagements
Benefits
- Competitive compensation and benefits
- Collaborative, supportive team with strong clinical and operational leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
