Distribution Technician I

Elyon International • Phoenix, AZ

8d

About The Position

The Distribution Technician I follows approved work instructions and training requirements for C6 MCOT Monitor software upgrades. The role prepares supported monitors for software updates, assists with update and service processes, verifies normal device operation afterward, escalates issues, and handles devices and records according to applicable procedures.

Requirements

• High school diploma or vocational education.
• No prior experience required.
• Certification: N/A.

Responsibilities

• Follow approved work instructions and training requirements for C6 MCOT Monitor software upgrades.
• Prepare monitors for software update activities by confirming that each device is powered, connected to the appropriate Wi-Fi network, and has sufficient battery level.
• Access ConfigApp and supported device settings as instructed to initiate or support software updates.
• Assist with automatic update checks, service mode entry, configuration updates, video checks, monitor data purging, and MonitorApp launch steps as defined in the process.
• Perform model-specific update steps for supported devices, including Samsung Galaxy A10e, Samsung Galaxy A13, or similar supported monitors.
• Respond appropriately to update prompts, permission screens, retry messages, and required settings changes during the update process.
• Verify that the monitor returns to normal operation after the software update or service process is complete.
• Escalate device, network, software, passcode, settings, or update issues to the Manager/Supervisor or designated Distribution personnel.
• Handle devices carefully to prevent damage, data concerns, or process deviations.
• Support record retention by following local documentation practices and applicable record control procedures.

Benefits

• Paid sick leave.
• Optional medical and dental coverage.
• Optional 401(k) retirement plan.
• Employer-paid life insurance.
• Employer-paid short-term disability.
• Optional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED