Distribution Team Lead

Expeditors•Hidalgo, TX

About The Position

The Distribution Team Lead oversees the Distribution team’s service execution, operational performance, personnel, and compliance. The role monitors key employee, operational-efficiency, parcel, freight, loading, and cycle-count metrics; ensures required training, performance reviews, one-on-ones, and operational records are completed accurately and on time; and works to improve efficiency, service, and margins. The Team Lead exemplifies and teaches the company’s culture, mission, and goals; supports employee development and performance; distributes work; and maintains a healthy, collaborative work environment. The role ensures that company policies, procedures, systems, tools, and customer-specific instructions are understood and followed, while escalating issues and supporting the broader warehouse team as needed. The position also includes monitoring inventory and customer exceptions, maintaining customer SOPs and accurate shipment files, ensuring use of approved service providers, complying with finance and credit policies, and promptly reporting workplace hazards or incidents to the Branch’s Health and Safety representative.

Requirements

Ability to learn and apply global logistics industry processes and procedures.
Customer-satisfaction orientation.
Strong interpersonal skills and written and oral communication skills, with the ability to communicate at all levels.
Ability to relate to and influence employees at all levels.
Strong time-management skills and attention to detail.
Problem-solving skills.
Ability to multitask.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of Microsoft Office applications.
Fluency in English and Spanish.
Ability to exemplify the company’s culture.

Nice To Haves

Associate degree in Business Administration or related education, or equivalent combination of education and experience.
One to two years of experience leading teams.

Responsibilities

Monitor key employee-satisfaction, operational-efficiency, parcel, freight, loading, cycle-count, and data-integrity metrics to achieve expected results.
Ensure employees receive timely performance reviews and one-on-ones, complete required annual and mandatory training, and meet their work schedules.
Exemplify and teach the company’s culture, mission, and goals, and follow the 10 Critical Success Factor.
Ensure the department has the tools and resources needed to succeed and build healthy cross-functional relationships, team spirit, and cohesiveness.
Own personal development goals and guide and support team members with their personal goals.
Ensure company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented by self and the team.
Escalate problems and concerns to the Supervisor and/or Operations Manager, and monitor and maintain low levels of supplemental hours.
Help team members solve problems and improve performance.
Report process inconsistencies to the Supervisor; monitor workload and distribute work appropriately.
Manage, prevent, and resolve inventory, OSD, process, and customer exceptions.
Assign duties, examine work for compliance, and perform operations in accordance with Expeditors Operational Process Standards and applicable internal policies and local regulations.
Support the warehouse team and provide coverage in other areas as needed.
Oversee daily, weekly, and monthly performance, including self-assessments; escalate issues so root causes can be identified and resolved proactively.
Understand department process flow and identify opportunities to improve efficiency, customer cycle times, service, and margins.
Ensure client-specific instructions are understood and followed, and keep customer SOPs updated.
Ensure proper use of Expeditors systems and tools and accurate, timely logging of files with appropriate codes, trace types, and events.
Ensure correspondence within the business unit is handled promptly and professionally and that the team uses approved service providers.
Understand and comply with company policies, including the credit policy; ensure the team knows account rates and aligns providers with customer service requirements.
Immediately inform the Branch’s Health and Safety representative of unsafe workplace conditions, incidents, or accidents.