Distribution Team Lead

Expeditors•Hidalgo, TX

About The Position

The Distribution Team Lead oversees the Distribution team’s service execution, operational performance, compliance, and personnel management. The role monitors department and district metrics, promotes operational efficiency and customer satisfaction, ensures accurate and timely processing of freight and shipment records, and supports adherence to company policies and local regulations. The Team Lead also guides employee development, maintains a healthy and collaborative work environment, and escalates operational concerns to a Supervisor and/or Operations Manager. The position supports warehouse operations across the team as needed, manages workload and work distribution, addresses inventory and customer exceptions, maintains customer-specific SOPs, and ensures the proper use of Expeditors’ systems, tools, and approved service providers. It also requires compliance with financial policies, including credit policy, and prompt reporting of workplace hazards or incidents to the Branch’s Health and Safety representative.

Requirements

Ability to learn and apply global logistics industry processes and procedures.
Customer-satisfaction orientation.
Strong interpersonal skills and written and oral communication skills for communicating at all levels.
Ability to relate to and influence employees at all levels.
Strong time-management skills and attention to detail.
Problem-solving skills.
Ability to multitask.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of all Microsoft Office applications.
Fluency in English and Spanish.
Consistently exemplify the company’s culture.

Nice To Haves

Associate degree in Business Administration or related education, or equivalent education and experience.
1–2 years of experience leading teams.

Responsibilities

Monitor key district and department metrics, including employee satisfaction, performance reviews, one-on-ones, training completion, freight processing times, cycle-count accuracy, and required system event entries.
Exemplify and teach the company’s culture, mission, goals, and 10 Critical Success Factors.
Ensure the department has the needs and tools required to succeed, and build healthy cross-functional relationships and team cohesion.
Ensure team members meet their work schedules and support their personal development goals.
Ensure company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented by the team.
Escalate problems or concerns to the Supervisor and/or Operations Manager.
Monitor and maintain low levels of supplemental hours.
Help team members solve problems and improve their performance.
Report process inconsistencies to the Supervisor.
Monitor workload and ensure work is distributed appropriately.
Manage, prevent, and resolve inventory, OSD, process, and customer exceptions.
Assign duties and examine work for compliance with policies and procedures.
Perform operations in compliance with Expeditors Operational Process Standards and lead the team’s compliance with internal policies and local regulations.
Support the entire warehouse team and provide coverage in other areas as needed.
Oversee performance through self-assessments and daily, weekly, and monthly reviews; escalate issues so root causes can be identified and resolved proactively.
Understand department process flow and identify improvements to efficiency, customer cycle times, service, and margins.
Ensure client-specific instructions are understood and shipments and invoices are processed accordingly.
Keep customer SOPs updated.
Ensure proper use of Expeditors systems and tools and ensure files are logged accurately and promptly with correct codes, trace types, and events.
Ensure business-unit correspondence is handled promptly and professionally.
Ensure the team uses approved service providers.
Understand and comply with company policies, including the credit policy.
Ensure the team knows account rates and align providers with the customer’s required scope of service.
Immediately inform the Branch’s Health and Safety representative of unsafe workplace conditions, incidents, or accidents.