Distribution Team Lead

Expeditors•Hidalgo, TX

1d•Onsite

About The Position

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Requirements

Associate's Degree in Business Administration or other related education; or equivalent of education and experience.
1-2 years of experience leading teams (preferred).
Ability to learn and apply global logistics industry processes and procedures.
Customer Satisfaction oriented.
Strong interpersonal skills.
Ability to communicate at all levels (written and oral communication).
Ability to relate and influence employees at all levels.
Strong time management skills and attention to detail.
Problem-solving skills.
Ability to multitask.
Ability to complete work within standard procedures, guidelines, and office policies.
Self-driven personality and good business sense.
Strong computer skills, including knowledge of all Microsoft Office applications.
English and Spanish fluency.
Exemplify company culture at all times.

Responsibilities

Proactively monitor key metrics to achieve expected results.
Drive District and Department Excellence, ensuring all categories and departments are above 90%.
Ensure timely and valuable performance reviews and one-on-one meetings for all employees.
Ensure all team members complete 52 hours of training per year and all mandatory training timely.
Monitor and manage operational efficiency metrics such as freight arrival logging, arrive to reconcile, reconcile to put away, requested ship to actual ship, and cycle count accuracy.
Ensure all required MAS event codes are entered timely and accurately for data integrity.
Manage parcel and LTL/FTL freight arrival logging within specified timeframes.
Ensure work orders are ready to load within specified timeframes.
Exemplify and teach company culture, mission, and goals.
Follow the 10 Critical Success Factors.
Ensure all necessary needs and tools are available for the department's success.
Build healthy cross-functional relationships and a positive work environment, promoting team spirit.
Ensure team members meet their work schedules.
Own self-development, prepare, follow-up, and execute personal development goals.
Guide and support team members through their personal goals.
Ensure company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented by self and the team.
Escalate problems or concerns to Supervisor and/or Operations Manager.
Monitor and maintain low levels of supplemental hours.
Assist team members in problem-solving and provide guidance for performance improvement.
Actively report inconsistencies in processes to the Supervisor.
Monitor workload and ensure proper work distribution.
Manage, prevent, and resolve inventory, OSD, process, and customer exceptions.
Assign duties and examine work, ensuring compliance with policies and procedures.
Perform all operations in compliance with Expeditors Operational Process Standards.
Lead the team to ensure compliance with internal policies and local regulations.
Support the entire warehouse team and provide coverage in other areas as needed.
Monitor service execution within the Distribution department, leading and assisting in the pursuit of efficiency and operational excellence.
Ensure oversight of performance management, including self-assessments and daily, weekly, and monthly performance, escalating issues with the supervisor for proactive resolution.
Understand department process flow and identify areas for efficiency improvement to offer customers better cycle times and service while improving margins.
Ensure client-specific instructions are understood at the desk level for proper shipment and invoice processing.
Maintain updated SOPs for all customers.
Ensure proper use of all Expeditor systems and tools.
Ensure files are logged correctly and timely with proper codes, trace types, and events.
Ensure all correspondence within the business unit is handled timely and professionally.
Make sure the team is using approved service providers.
Understand and comply with all company policies, including the credit policy.
Ensure the team is aware of rates for each account and aligns providers to the scope of service required by the customer.
Immediately inform the Branch’s Health and Safety representative of any unsafe condition or incident/accident.