Distribution Supervisor

Expeditors•Milpitas, CA

3d•Onsite

About The Position

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts. This role involves managing the daily workflow of the warehouse team, assigning duties, and ensuring adherence to policies and procedures. It also includes developing hiring, training, and professional development programs, applying motivational techniques, managing associate performance, and planning staffing levels. The position requires assisting in preparing work procedures and schedules, and mentoring a subordinate. Operations involve utilizing Expeditors' proprietary distribution software, ensuring compliance with Operational Process Standards, and adhering to federal, state, and local regulations. Customer service support includes making introductory contacts with new accounts, maintaining relationships with existing ones, addressing complex customer issues, coordinating new accounts, and auditing new accounts to ensure customer needs are met. Financial responsibilities include assisting the Distribution Manager with the annual operating budget, interacting with credit and collections, and performing accounting functions such as Accounts Payable, Accounts Receivable, Customer Invoicing, and domestic freight rating. Retention efforts involve following up with current customers, conducting Quality Management Reviews, directing order releases for timely delivery, overseeing order processing, and making recommendations for operational improvements. Documentation and reporting include maintaining up-to-date procedures, tracking performance measures like on-time delivery, providing reports to management, gathering and analyzing data, and distributing reports. Compliance involves promoting adherence to company policies and regulations and acting as a role model. Systems responsibilities include developing procedures for efficient warehouse equipment operation, recommending enhancements, and suggesting system/process improvements. The role also emphasizes promoting the company's cultural attributes.

Requirements

Knowledge of customer relationship management software programs.
Inventory management, budgeting, and accounting knowledge is required.
Expeditors company policies and procedures knowledge.
A good understanding of Expeditors’ products, services and systems.
Strong market and competition knowledge.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.
Self-reflecting and open to feedback.
Initiative and ability to work in autonomy.
Role model of integrity and pride for all employees.
Proven leadership attitude and background.
Meet company standards of 52 hours training per year, including as needed management/leadership training.
Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, LLMs, and prompt engineering.
Ability to troubleshoot technical issues independently.
Strong analytical and problem-solving abilities.
Ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder management skills.

Nice To Haves

Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience working in operations, logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Responsibilities

Supervise warehouse team daily workflow
Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.
Maintain a productive staff by creating programs for hiring, training and professional development.
Apply sound communication and motivational techniques in supervising, coaching and disciplining associates
Manage associate performance and recommends promotions, wage increases and terminations.
Plan staffing level of distribution warehouse personnel.
Assist in preparing work procedures, work schedules, and expedites workflow.
Identify with manager, develop, and mentor your No. 2.
Utilize Expeditors proprietary distribution software and coach the team on it's use.
Oversee and ensure compliance with Expeditors Operational Process Standards.
Day to day supervision to ensure compliance with Federal, Stand and local regulations.
Make introductory contact with new accounts and maintain effective relationships with existing accounts.
Address the more complex and non-routine customer issues and requests related to warehouse operations
Coordinate new accounts, gathering all necessary information and assigning accounts to the warehouse team
Audit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met.
Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.
Interact with credit and collections personnel regarding payment problems.
Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)
Assist in following up on current customers and conducting Quality Management Reviews (QMRs).
Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.
Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely.
Make recommendation to Senior Management on programs to improve operation of the customer service function.
Maintain up-to-date procedures reports.
Track on-time delivery and other performance measures.
Provide necessary reports to management.
Gather and analyze data concerning department operations and customer requirements.
Distribute reports to various functional areas as required.
Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Develops procedures to ensure the efficient operation and utilization of warehouse equipment.
Determines and recommends enhancements for efficient operations
Be involved and suggest system/process improvements.
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Other duties may apply on an as-needed basis.

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement