Distribution Supervisor

Expeditors•Hidalgo, TX

2d•Onsite

About The Position

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Requirements

Minimum 2-3 years of experience in Distribution services
Minimum 2-3 years of supervisory experience
Strong negotiation skills
Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction
Customer Satisfaction oriented
Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations
Ability to relate and influence clients, service providers and employees at all levels
Strong time management skills and attention to detail
Problem solving and business analytical skills
Strong project management skills, and ability to multitask
Ability to complete work within standard procedures, guidelines and office policies
Self-driven personality and good business sense are expected.
Strong computer skills, including knowledge of all Microsoft Office applications
English and Spanish fluency
Exemplifies Expeditors culture at all times

Nice To Haves

Bachelor's degree in Business Administration or equivalent convention of education and experience

Responsibilities

Proactively monitor key metrics to achieve expected results.
Drive District and Department Excellence, ensuring all categories and departments are above 90%.
Ensure timely and valuable performance reviews every 12 months.
Conduct timely one-on-one meetings for all employees.
Ensure all team members complete 52 hours of training per year (4.33 per month).
Ensure all team members complete all mandatory training timely.
Monitor operational efficiency metrics such as Freight Arrival logged within 2 hours, Arrive to Reconcile within 24 hours, Reconcile to Put Away within 24 hours, Requested Ship to Actual Ship within 48 hours, and Cycle Count Accuracy at 95% or above.
Ensure all required MAS event codes are entered timely and accurately for Data Integrity.
Exemplify and teach company culture, mission, and goals.
Follow the 10 Critical Success Factors.
Ensure the operation is properly staffed, structured, and organized, and interview regularly.
Ensure all needs and tools required are available for the Department to be successful.
Engage with team members daily, conduct check-in meetings regularly, and provide ongoing feedback, coaching, and mentoring.
Be visionary in managing staff, processes, and tools to handle volume spikes, growth, or support other branches.
Build healthy cross-functional relationships and work environment, promoting team spirit and cohesiveness.
Ensure company controls, policies, procedures, and processes are understood and complied with.
Ensure daily huddle meetings and weekly Supervisor meetings take place.
Support all Employee Satisfaction initiatives.
Design and establish a structure to cover operational needs for Distribution/warehouse operations and satellite offices, considering future growth.
Effectively supervise and monitor service execution within the Distribution department.
Ensure oversight of performance management, including self-assessments and daily, weekly, and monthly performance monitoring to resolve issues proactively.
Review all exceptions to drive efficiency internally and through customer interaction.
Map and understand department process flow, constantly looking for areas to improve efficiency.
Actively participate in the optimization of systems and tools to continuously improve efficiency, productivity, and quality of service.
Ensure client-specific instructions are understood at the desk level to properly process shipments and invoices.
Maintain updated SOPs for all customers.
Ensure proper use of all Expeditor systems and tools.
Ensure files are logged correctly and timely with proper codes, trace types, and events.
Review all discrepancies to ensure they are resolved from the root cause and implement necessary training.
Ensure all correspondence within the business unit is handled timely and professionally.
Evaluate service providers timely.
Evaluate new business and reasons for service changes.
Maintain the highest compliance levels for all applicable Distribution requirements.
Stay current with developments and changes in regulations or company offerings and educate staff.
Escalate issues to Distribution Operations Manager or Distribution Manager timely when needed.
Active involvement with sales, customer retention and development, and account management globally.
Identify needs and sell detailed and tailored services that provide value-added services to potential clients.
Actively participate in customer visits and calls and ensure they are documented.
Prepare effective customer presentations and updates.
Comply with all company policies, including the credit policy.
Monitor the Daily Branch Revenue report to identify and correct errors timely.
Responsible for informing the Branch’s Health and Safety representative immediately of any unsafe condition or incident/accident.