Distribution Supervisor

Reddy Ice•Oklahoma City, OK

About The Position

The Distribution Supervisor is responsible for delivering products to customers as efficiently and safely as possible. The role demonstrates the company’s “True North” attributes, including customer focus, respect for individuals, direct communication, fact-based decision-making, servant leadership, and continuous improvement. The supervisor leads and collaborates using lean principles and tools, including value stream mapping, Kaizen, and A3, to identify opportunities, improve processes, and create value for customers, employees, and shareholders. The position directly supervises delivery personnel, including drivers, forklift drivers, and dock clerks. It oversees staffing, scheduling, routing, safety, regulatory documentation, accident investigations, delivery quality, equipment maintenance, related invoices, inventory transactions, and dock operations. The supervisor works with customers, distributors, vendors, repair personnel, and internal plant supervisors and managers to address delivery needs and resolve operational issues. The role requires sound judgment and prompt responses to non-routine situations. Work takes place in a fast-paced, changing environment and may involve minimal travel, on-call availability, and evening or weekend work. Hazards include moving trucks and forklifts and travel hazards when on route. The employee must be able to climb a ladder, use light-duty tools, and lift up to 40 pounds.

Requirements

High school diploma; ability to perform basic math and complete paperwork.
Some experience in route sales, delivery, and supervision.
Minimum five years of experience managing a team of professional drivers.
Valid Class A CDL and an acceptable motor vehicle record; a current medical certificate is also required.
Ability to read and interpret English-language safety rules, operating and maintenance instructions, and procedure manuals.
Ability to remain alert, work safely and without fatigue, gauge time and distance accurately, and quickly store and recall instructions.
Ability to concentrate on tasks involving substantial cognitive function and judgment, and respond appropriately to sudden changes, emergencies, and alarms.
Caring, committed, and concerned attitude about safety; fast reflexes, unimpaired coordination, and ability to respond rapidly to stimuli.
Must not be mentally or physically impaired in a way that adversely affects safe and competent job performance.
Excellent decision-making and judgment, with ability to respond promptly to non-routine situations using sound business judgment.
Ability to manage stress, build professional and collaborative relationships, and reason through complex business situations.
Ability to climb a ladder, work with light-duty tools, and lift up to 40 pounds.
Ability to work evenings and weekends when required and be available on call.

Responsibilities

Hire, train, supervise, coach, and review delivery employees, including drivers, forklift drivers, and dock clerks.
Apply safety precautions and assist with employee safety training.
Prepare monthly estimates of staffing and equipment requirements.
Maintain compliance documents and logs, including Driver Qualification files, hours-of-service logs, and DVIRs.
Investigate driver accidents and complete the required paperwork.
Establish or assist the CSM in determining efficient truck routes; schedule employees to provide adequate coverage and efficient operations.
Ensure special deliveries are completed promptly and efficiently and products are delivered on time.
Monitor maintenance and repairs for vehicles and delivery equipment, including pallet jacks, carts, and dollies.
Vet, approve, and submit delivery-operation invoices for payment, including fleet, pallet jack, and dock invoices.
Periodically check with customers on proper merchandising.
Coordinate product delivery for new accounts with management.
Resolve delivery problems with customers.
Check drivers in as necessary, ensure policies are followed, and ensure monies are turned in and accounted for each day.
Use route reports to develop cost-effective routes.
Monitor junk ice returns and follow up; ensure inventory is properly controlled and transactions are recorded as product leaves and returns to the warehouse.
Manage the dock, ensure distributors adhere to appointment times, and coordinate appointments with company vehicle loading times.
Perform other duties and responsibilities as required or assigned by management.
Adhere to the Code of Business Ethics and the company’s standards for honesty and integrity.
Use lean tools and participate in Kaizen and value stream mapping activities to drive continuous improvement.