Distribution/Shipping Agent

RR Donnelley•Quakertown, PA

12d•Onsite

About The Position

Performs manual and clerical duties related to the shipment and receipt of materials, supplies, equipment, and finished products shipped via freight or third-party LTL carrier. This role involves typical shipping activities such as checking goods against shipping documents, packing goods for shipment, preparing bills of lading, posting weight and shipping charges, and attaching information and shipping instructions to boxes. The position also supports manufacturing areas with routine duties, maintains necessary files and documentation, and utilizes material handling equipment. Load planning for outbound trucks may be required to meet customer delivery requirements and cost parameters. The role requires effective communication with various internal and external stakeholders, building positive relationships, and coordinating resources to ensure products are handled, stored, and shipped according to guidelines at the lowest possible cost. Collaboration with management is expected to implement action plans, improve efficiencies, and assist with departmental activities, training, safety, and special projects. Compliance with safety regulations (OSHA, PPE, Safety Shoes) is mandatory, including reinforcing safety training and maintaining a clean and organized work area. Security of receiving/shipping dock doors is also a responsibility. The role may involve receiving activities such as unloading trucks, checking against documentation, and maintaining records of goods received. Participation in continuous training and development of employees and temporary labor, and responsibility for meeting ISO requirements are also key aspects of the position.

Requirements

Ability to safely operate Powered Industrial Vehicles, required.
Very good knowledge of general administrative and manufacturing operation procedures.
Knowledge of job specific processes key to successfully executing and completing the more progressive/complex duties of the job.
Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on a department or the company.
Strong knowledge of required information systems, including materials tracking systems, storage and retrieval systems, inventory control systems and applicable reporting systems which may include spreadsheets, databases and other material receipt and usage systems.
Very good knowledge of technology to include computers and software programs.
Good knowledge of multiple functions or areas of the business in which there is frequent contact while completing daily work assignments of the job.
Very good oral and written communication skills sufficient to explain methods and/or procedures when completing assignments.
Very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.
Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
High School Diploma or equivalent.
3-5 years of administrative/operational support in shipping/manufacturing operations directly related to the duties of the job, or demonstrated ability to meet the job requirements.

Responsibilities

Performs manual and clerical duties related to the shipment and receipt of materials, supplies, equipment, and finished products.
Checks goods against shipping documents and authorizations.
Packs goods for shipment according to specifications.
Prepares bills of lading, posts weight and shipping charges, and attaches information and shipping instructions to boxes.
Operates material handling equipment including forklifts, skids, pallet handlers, and hand trucks to stage materials and load trucks.
May perform activities related to load planning of outbound trucks.
Applies knowledge of department policies and procedures to resolve customer and operational concerns/issues.
Effectively communicates with customers, suppliers, customer service, and production.
Builds and maintains positive relationships within each service area/department.
Coordinates and utilizes resources to ensure all products are handled, stored, and shipped according to established guidelines, at the lowest possible cost.
Works closely with management staff to understand and assist with implementing action plans to achieve department objectives and improve efficiencies.
Assists management with departmental activities, training, safety, and special projects.
Reads, understands, and complies with relevant federal, state, local, and company safety regulations and policies (i.e: OSHA, Personal Protective Equipment, Safety Shoes, etc.).
Reinforces safety training and safe work practices; participates in safety meetings.
Maintains a clean and organized work area.
Maintains security and receiving/shipping dock doors.
Follows Company recommended techniques for lifting, stacking, manipulating materials and operating Powered Industrial Vehicles.
May occasionally perform activities related to receiving materials such as unloading trucks; checking against bills of lading, packing slips, etc., identification and quantity; maintaining records of goods received.
Participates in continuous training and development of employees and temporary labor.
Responsible for meeting ISO requirements.