Distribution Service Agent

FortisBC•Prince George, BC

7d•Onsite

About The Position

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Requirements

High school diploma, including Grade 11 Math and Physics or equivalent.
Must be a holder of a valid Provincial Class “B” Gas Fitter’s License.
Must have a minimum of 10 years’ experience in the natural gas industry and be able to pass a related Company exam. Must be fully competent in all aspects of distribution installation.
Must be capable of gaining working knowledge of distribution steel line stopping equipment procedures within 6 months of commencing the role.
Be competent in the technical aspect related to public safety, consumer relations and the welfare of the company’s property.
Demonstrated proficient computer skills; for example, but not limited to: Excel, Word, other; and be able to pass a related Company exam.
Demonstrated ability to learn, understand, and administer the Distribution Operation Emergency Response process.
Demonstrated ability to exercise judgement, act on own initiative resulting in a high level quality of performance.
Demonstrated leadership ability, and provided examples, in each of five defined competencies: Business Understanding & Alignment, Customer Focus, Initiative, Problem Solving and Results Orientation, Expertise.
Completion of a minimum of 30 hours of management or supervisory course(s) from a recognized institution within 12 months of commencing the role. Appropriate course will be determined by the Company.
A valid British Columbia Class ‘5’ driver’s license, with a provided driver’s abstract.

Responsibilities

Carry out operational activities, capital installations (including mains, services & meter sets) and maintenance activities within the framework of Company objectives, policies and programs; and shall ensure the public is protected from any unsafe act or condition pertaining to the transmission and distribution of natural gas.
Administer a remote muster area and will report to a Distribution Manager.
Perform all the duties of a Crew Leader and a Customer Service Technician and be responsible for gas service to all customers on the distribution system.
Give technical direction and leadership to Company personnel, and the contractor when applicable, involved in any aspect of installing, operating, maintaining and abandoning the gas system.
Liaise with IRM and direct all IBEW field employees and contractors to ensure proper priorities are met.
Keep up to date with all policies and procedures and have a good working knowledge of all company standards practice, Company objectives, policies and programs and the job breakdown manual.
Sales related activities as required.
Liaise with Planning & Design Technicians, Planning & Design Technologist 1’s, Planning & Design Technologists 2’s and customers to ensure design requirements are met.
Provide management relief as required.