Distribution Dispatcher Associate II

American Electric Power•Fort Wayne, IN

2d•$63,496 - $79,369•Onsite

About The Position

Responsible for assisting in the safe and reliable operation, dispatching, and restoration of facilities for the AEP Distribution System as assigned. This role involves promoting and enforcing safety programs, adhering to company policies, operating communication equipment, tracking crew locations, dispatching personnel for outages and emergencies, authorizing facility energizing and restoration, and maintaining accurate records of equipment and outages.

Requirements

Bachelor’s degree in any field, OR associate’s degree in electrical or electronic technology, OR high school diploma/GED with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.
Rotating shift work required.
Must maintain a high availability for call-out response.
Applicants must live within or be willing to relocate to within 30 minutes of the reporting location.
Successful completion of the System Operator/Power Dispatching Selection System (SOPD) test is required for this position.
Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position.
Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
Critical decisions must be made affecting reliability and priority of service to customers.
Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity.

Responsibilities

Promote and enforce the Company's Safety and Health programs.
Be knowledgeable and adhere to written company and department policy and procedures.
Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.
Effectively operate company communication equipment.
Track crew locations and ongoing work on the distribution system.
Dispatch service personnel to respond to outage and emergency situations.
Authorize the energizing and restoration of distribution facilities.
Maintain accurate outage records.
Maintain accurate records of abnormal and defective equipment for distribution facilities.