Distribution Center Operations Manager

FERGUSON•Front Royal, VA

1d•$9,075 - $14,525

About The Position

Ferguson is seeking an experienced Distribution Center Operations Manager to lead daily operations at its Front Royal, Virginia Distribution Center. The manager oversees warehouse operations, safety, staffing, inventory accuracy, and continuous improvement, while developing future leaders and fostering accountability and engagement. As part of the site leadership team, the manager partners with the General Manager and cross-functional business partners to implement operational strategies, improve performance, and support growth initiatives. The role is responsible for ensuring customer service, quality, productivity, and cost objectives are met; maintaining organized, efficient, audit-ready operations; and using operational data and analytical tools to guide decisions. It leads the Data Analyst and Quality Team, supports staffing and capacity planning, and champions workplace safety, regulatory compliance, and continuous improvement. The manager also collaborates across business functions and contributes operational insights and recommendations to support business growth and customer service. Ferguson describes itself as a Fortune 500 company with approximately 36,000 associates across 1,700 locations. The role is bonus or incentive plan eligible. The stated pay range is $9,075.00–$14,525.00 monthly for salaried roles, with starting wages potentially higher in certain locations due to local or state requirements.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business Administration, Operations Management, or a related field; equivalent experience is considered.
At least 5 years of leadership experience in a Distribution Center, Fulfillment Center, or large-scale warehouse environment.
Strong understanding of warehouse operations, inventory control, labor planning, and performance management.
Demonstrated ability to lead teams, develop leaders, and achieve operational results.
Experience using Warehouse Management Systems (WMS), labor management tools, and operational reporting platforms.
Strong analytical and problem-solving capabilities, including the ability to use data to make informed decisions.
Effective communication and relationship-building skills.
Working knowledge of OSHA regulations and workplace safety standards.
Proficiency with Microsoft 365 applications.

Nice To Haves

Experience leading multiple operational departments and shifts within a high-volume distribution environment.
Lean, Six Sigma, or other continuous improvement certification.
Experience with workforce planning, labor management, and capacity modeling.
Proven success driving improvements in safety, productivity, inventory accuracy, quality, and service levels.
Experience leading operational transformation and organizational change initiatives.

Responsibilities

Lead daily distribution center and warehouse operations, applying analytical skills and SQL fluency to turn operational data into actionable insights.
Maintain audit-ready documentation and controls and lead Lean and 5S practices to eliminate waste and sustain results.
Ensure operational execution meets customer service, quality, productivity, and cost objectives.
Drive operational excellence through standard work, process discipline, and performance management.
Monitor workflow, labor utilization, and facility performance; develop staffing and capacity plans aligned with forecasted demand.
Lead, coach, and develop the Data Analyst and Quality Team.
Set clear expectations and provide ongoing coaching, development, and performance feedback; support hiring, talent development, succession planning, and workforce planning.
Promote a culture of accountability, engagement, collaboration, and continuous improvement.
Conduct operational reviews, inspections, and observations to identify and mitigate risks; lead incident investigations and root cause analysis.
Ensure compliance with OSHA standards, company policies, and regulatory requirements.
Use KPIs, operational reporting, and performance metrics to measure results and identify opportunities.
Lead initiatives to improve productivity, efficiency, inventory accuracy, quality, cost performance, safety, and customer satisfaction.
Analyze business trends and operational data to implement process improvements and standards; drive labor optimization and resource planning through data-informed decisions.
Collaborate with Supply Chain, Transportation, Inventory, Sales, Finance, Human Resources, and other business partners.
Contribute to site leadership initiatives and future planning; provide operational insights, performance analysis, and recommendations supporting business growth and customer service.
Support enterprise projects and operational initiatives that enhance network performance.