Distribution Center Manager

Etna Shared Services•Grand Rapids, MI

About The Position

Etna Supply is seeking an experienced Distribution Center Manager to oversee an operation with more than 90 employees and a large delivery fleet. Working through an established team of managers, supervisors, and team leaders, the manager develops leaders, drives operational performance, and ensures safe, accurate, and dependable service. The role combines management of daily operations with continuous improvement. The manager sets clear expectations, aligns staffing and resources with customer needs, and turns operational challenges into measurable improvements. A visible presence on the floor, sound business judgment, and the ability to build accountability are essential. Etna Supply is a wholesale distributor of plumbing, heating, underground, municipal, and fire protection products across Michigan, Indiana, Ohio, and Wisconsin. The company has operated for more than 60 years and has five lines of business and two subsidiaries.

Requirements

Strong leadership skills and the ability to coach, motivate, and develop warehouse and delivery teams.
Working knowledge of distribution operations, including receiving, storage, picking, shipping, and inventory control.
Understanding of delivery scheduling, route coordination, fleet maintenance, and transportation safety requirements.
Ability to organize workflows, allocate resources, and adjust priorities in a fast-paced environment.
Strong problem-solving, decision-making, and conflict management skills.
Effective communication and ability to build productive relationships across departments.
Commitment to workplace safety, operational accountability, and continuous improvement.
Basic business acumen, including understanding of operating costs, productivity, and service performance.
Proficiency in Microsoft Office and ERP/business systems such as Eclipse; comfort using inventory, shipping, and routing technology.
Ability to maintain professionalism, confidentiality, and a positive team culture.
Ability and willingness to travel occasionally as needed.
Powered industrial equipment certification or ability to obtain certification required.
Valid driver’s license with an acceptable driving record required.

Nice To Haves

Bachelor’s degree, technical school education, or equivalent experience preferred.
Five or more years of related leadership or operational experience preferred.
Experience supervising warehouse, distribution, logistics, or delivery operations strongly desired.
Wholesale distribution experience preferred.

Responsibilities

Lead warehouse, yard, shipping, receiving, and delivery operations, setting priorities for safety, productivity, accuracy, and customer service.
Lead and develop a workforce of more than 90 employees, strengthening coaching, performance management, training, and accountability.
Align staffing, schedules, and workloads with order volume and delivery requirements; anticipate capacity constraints and adjust resources to maintain service.
Oversee delivery scheduling, route coordination, driver assignments, and fleet readiness.
Coordinate fleet maintenance and required inspections to support reliable, efficient deliveries.
Establish consistent practices for receiving, storage, picking, loading, inventory counts, returns, and transfers.
Resolve recurring inventory discrepancies and improve inventory and order accuracy.
Maintain a visible presence throughout the warehouse, yard, and delivery operations to support employees and safe, efficient daily operations.
Travel occasionally as needed.