Distribution Center Manager

Etna Shared Services•Grand Rapids, MI

About The Position

Etna Supply is seeking an experienced Distribution Center Manager to oversee an operation with more than 90 employees and a large delivery fleet. Working through an established team of managers, supervisors, and team leaders, the manager will develop strong leaders, drive operational performance, and ensure safe, accurate, and dependable service. The role combines management of daily operations with continuous improvement. The manager will set clear expectations, align staffing and resources with customer needs, and turn operational challenges into measurable improvements. A visible presence on the floor, sound business judgment, and the ability to build accountability are essential. The manager leads warehouse, yard, shipping, receiving, and delivery operations, including workforce planning, transportation and fleet performance, inventory, and fulfillment. The position combines office responsibilities with active involvement throughout the warehouse, yard, and delivery operations. Regular walking, standing, lifting up to 50 pounds, bending, and interaction with warehouse equipment are expected. Occasional travel may be required.

Requirements

Strong leadership skills, including the ability to coach, motivate, and develop warehouse and delivery teams.
Working knowledge of distribution operations, including receiving, storage, picking, shipping, and inventory control.
Understanding of delivery scheduling, route coordination, fleet maintenance, and transportation safety requirements.
Ability to organize workflows, allocate resources, and adjust priorities in a fast-paced environment.
Strong problem-solving, decision-making, and conflict-management skills.
Effective communication skills and ability to build productive relationships across departments.
Commitment to workplace safety, operational accountability, and continuous improvement.
Basic business acumen, including understanding operating costs, productivity, and service performance.
Proficiency in Microsoft Office and ERP/business systems such as Eclipse; comfort using inventory, shipping, and routing technology.
Ability to maintain professionalism, confidentiality, and a positive team culture.
Ability and willingness to travel occasionally as needed.
Powered industrial equipment certification or ability to obtain certification.
Valid driver's license with acceptable driving record.
Regular walking, standing, lifting up to 50 pounds, bending, and interaction with warehouse equipment.

Nice To Haves

Bachelor’s degree, technical school education, or equivalent experience.
Five or more years of related leadership or operational experience.
Experience supervising warehouse, distribution, logistics, or delivery operations.
Wholesale distribution experience.

Responsibilities

Lead warehouse, yard, shipping, receiving, and delivery operations, setting priorities for safety, productivity, accuracy, and customer service.
Lead and develop a workforce of more than 90 employees, strengthening coaching, performance management, training, and accountability.
Align staffing, schedules, and workloads with order volume and delivery requirements; anticipate capacity constraints and adjust resources to maintain service.
Oversee delivery scheduling, route coordination, driver assignments, and fleet readiness.
Coordinate fleet maintenance and required inspections to support reliable, efficient deliveries.
Establish consistent practices for receiving, storage, picking, loading, inventory counts, returns, and transfers.
Resolve recurring inventory discrepancies and improve inventory and order accuracy.
Maintain a visible presence on the floor, supporting employees and helping daily operations run safely and efficiently.