DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64002137

State of Florida • ORLANDO, FL

1d • $40,851 - $45,023 • Onsite

About The Position

This position will work primarily for the System Project Manager and will assist all other IT work-centers as required and delineated in the job description below. This position will work with and maintain all types of computer hardware, Mobile technologies, telecommunications and network equipment as well as all DOH software, including MS Office365 applications, and provide helpdesk support as needed. This position will also be responsible for providing comprehensive computer and software training to FDOH Orange staff.

Requirements

• Possess a minimum CompTIA Certification.
• Have a minimum of 4 years verifiable IT Help Desk/Phone Support Technician experience.
• 4 years verifiable experience in troubleshooting networks within a TCP/IP environment.
• Have experience in troubleshooting Office 365 including Teams.
• This position is a full-time, in-office position. You must be willing to physically come into the office to perform the duties & responsibilities of the position.
• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. You must be authorized to work in the United States without employer sponsorship.
• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment.

Nice To Haves

• Ability to set up, troubleshoot and repair stand alone and network PC’s, laptops, printers and scanners.
• Ability to support various software and hardware applications and equipment.
• Ability to support various software and hardware applications and equipment.
• Ability to monitor and resolve problems with networking systems and their components.
• Ability to monitor and resolve problems with conferencing systems and their components.
• Ability to process information logically and solve problems.

Responsibilities

• Provide direct on-site IT support to Orange County staff. This includes installing, repairing and maintaining all IT hardware, software, peripherals and telecommunications equipment.
• Provide remote assistance to Orange County staff. This includes troubleshooting, updating and resolving all DOH Orange network systems issues.
• Provide daily entry for inventory items and receiving new equipment as well as maintain integrity of all internal inventory database systems.
• Perform helpdesk functions as needed for Orange County staff.
• Assist the Network Administrator in maintaining and servicing Wide Area Network, Local Area Network and all associated network components.
• Assist all other work centers in preparing presentations, Basic software training and support Audio & Video conferencing equipment.
• Perform other duties and tasks as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed