DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64030799

State of Florida • Melbourne, FL

1d • Hybrid

About The Position

This position is responsible for providing technical support for distributed computer systems. This includes troubleshooting hardware and software issues, installing and implementing system components, configuring operating systems and applications, and providing onsite support. The specialist will also process user access requests, administer user accounts and permissions, and maintain an inventory of network hardware and software.

Requirements

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office (Word, Excel, Outlook, PowerPoint).
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Speaking, reading comprehension, active listening, writing, critical thinking, and complex problem solving skills.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking so others will understand.
• Ability to read and understand information and ideas presented in writing.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to type at least 35 adjusted words per minute.
• Ability to sit for up to 8 hours per day.
• Ability to operate a keyboard, mouse, and other computer equipment repetitively for up to 8 hours per day.
• Ability to bend, stoop, reach, kneel, push, and pull occasionally.
• Ability to move items weighing up to 40 pounds.
• Six or more months of experience working with computers and electronics.
• One or more years of experience providing customer or personal services.
• Valid Florida Driver’s license. If out of state, Florida license required within 30 days of hire.

Nice To Haves

• One or more years of Information Technology helpdesk experience.
• One or more years of experience supporting Windows 10/11 operating systems in an Active Directory environment.
• One or more years of experience supporting Microsoft 365 Apps for Enterprise/Office at a technical level.
• Two or more years of experience providing customer or personal services.
• Associate’s degree (or higher) in Information Technology or a related field.

Responsibilities

• Receives telephone, email, customer portal, and in-person helpdesk requests; creates tickets with information obtained.
• Works tickets to troubleshoot/resolve incidents and complete requests, or escalate to other support teams as deemed necessary.
• Utilizes software such as Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools to troubleshoot issues remotely.
• Installs and implements distributed computer systems hardware, software, and communications components, including enhancements and upgrades.
• Monitors hardware to ensure it is properly maintained.
• Configures operating systems, applications, and services and their integration with other applications, computers, printers, and/or peripherals.
• Provides onsite support for issues that cannot be resolved remotely, including, but not limited to, troubleshooting network and computer hardware and software onsite; replacing, re-imaging, and staging new computer systems (this includes driving to various locations / DOH-Brevard sites).
• Processes User Access Requests; administers user accounts, security groups, and permissions across systems and applications including, but not limited to, Active Directory, Health Management System (HMS), Florida State Health Online Tracking System (Florida SHOTS), Dentrix Enterprise, and eProgress.
• Ensures that requests are processed in accordance with principles of least privilege and DOH policies and procedures.
• Maintains an inventory of the networks' distributed processing hardware, software, including serial numbers, property numbers, level of software.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree