DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 42005229

State of Florida • Tallahassee, FL

1d • $47,668 - $60,000 • Onsite

About The Position

This is a DISTRIBUTED COMPUTER SYSTEMS ANALYST II position with the FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES, OFFICE OF AGRICULTURE TECHNOLOGY SERVICES. This is an OPEN COMPETITIVE OPPORTUNITY. The position requires a high school diploma or equivalent and a specific amount of experience in computer systems analysis, programming, or planning/designing distributed computer systems, with various educational substitutions possible. A valid Class E driver license is required. Graduates with foreign degrees must provide a credential evaluation. Candidates must complete all fields in their Candidate Profile, as an attached resume is not a substitution. Work history, duties, hours, supervisor, and education must be filled out and verifiable. The agency supports individuals with disabilities and encourages them to apply. Occasional travel is required. Honesty and authenticity are required in all stages of the evaluation and selection process. The use of AI tools to answer qualifying questions or participate in interviews will be considered. A background screening, including fingerprinting, is required for employment.

Requirements

• A high school diploma or its equivalent and seven (7) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems
• A high school diploma and completion of a one-year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience
• A high school diploma or its equivalent and four (4) years of experience as described above and either (1) completion of a 720-classroom hour (1 year) program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or (2) 60 semester (1 year) or 90 quarter hours (1 year) of college course work from an accredited institution which includes four courses in computer science or management information systems
• A bachelor's degree from an accredited college or university and three (3) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems
• A bachelor's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems and two (2) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems
• A master's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems
• Requires possession of a valid Class E driver license.

Nice To Haves

• Knowledge of distributed computer processing operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of computers, operating systems, and software.
• Knowledge of computer imaging via Microsoft Windows Autopilot and the Microsoft Intune platform.
• Awareness of cybersecurity best practices and data protection measures.
• Ability to diagnose, troubleshoot, and resolve technical issues efficiently.
• Ability to efficiently manage time and prioritize tasks to meet deadlines.
• Ability to document and share new techniques or processes.
• Ability to resolve problems with computer hardware, software, and applications.
• Ability to identify and communicate user needs.
• Ability to work, collaborate, and communicate effectively with others.
• Ability to plan, organize and coordinate work assignments.

Responsibilities

• Responsible for 2nd and 3rd Level Technical Support for department employees and workstations, including hardware, software, and communications components.
• Duties include diagnostic evaluation and technical troubleshooting of software and hardware problems both on-site and remotely via FDACS-owned software and services.
• Provide technical support for desktops, laptops, printers, and other peripherals.
• Perform repairs, upgrades, and installations of IT equipment.
• Responsible for supporting the configuration of Florida Department of Agriculture Consumer Services (FDACS) mobile devices via a Mobile Device Management (MDM) platform.
• Configuration of mobile devices will include, but not be limited to, initial setup, maintenance of devices within the MDM, and maintaining established standards for those devices.
• Responsible for taking the lead and supporting the planning, testing, and implementation of projects under the supervision of management, including designing and implementing software management via the department-owned MDM platform.
• Communicate effectively with clients to understand their technical needs and concerns.
• Provide clear explanations and instructions to management and clients regarding technical issues and solutions.
• Responsible for installation of new desktops, relocation of existing desktops, completion of installation/relocation paperwork, following standards for desktop software, and tracking of licensed products.
• Formulate, coordinate, and ensure standards for desktop hardware and software meet the standards set by the Office of Agriculture Technology Services.
• Document all service requests, troubleshooting steps, and solutions in a ticketing system.
• Maintain accurate records of equipment inventory and configuration details.
• Perform related work as required, which will include, but not be limited to, adherence to the policies and procedures of the Department’s Information Resource Security Program (Chapter 8 – Department’s Supervisory Manual) and allocate time as requested for Disaster Recovery activities.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED