DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48006328

State of Florida•Orlando, FL

2d•Onsite

About The Position

This is technical and administrative work supporting a statewide distributed computer systems network for use by end-users including hardware, software, and telecommunication components of distributed systems. The employee supports multiple office sites, which may require extensive travel.

Requirements

Bachelor’s degree from an accredited college or university and one year of experience in computer systems analysis, computer programming, or in planning or designing distributed computer systems.
Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques.
Knowledge of computers and software.
Ability to process information logically and solve problems.
Ability to develop training programs related to distributed processing.
Ability to monitor and resolve problems with distributed systems components.
Ability to identify and define user task needs.
Ability to communicate effectively.
Ability to plan, organize and coordinate work assignments.

Nice To Haves

Applicants who have both professional and educational experience.
Applicants who have direct experience in Tier I IT support, including desk operations, technical troubleshooting, and customer service.
Applicants who complete application information and hire requirements listed in the advertisement to completion.

Responsibilities

Assists in writing and maintaining up-to-date technical documentation and operating procedures for supported offices, networks, hardware, software, and applications.
Maintains current knowledge of telecommunications systems (hardware and software).
Follows the standard implementation of policies, procedures, best practices, and systems operations.
Performs infrastructure related tasks, such as Active Directory users and computers.
Maintains technology equipment inventory.
Assists with computer and network support for the Division’s offices located throughout the state to include but not limited to, office relocations/closures, circuit installations/deletes, router installations/removals, switch configurations and deployments, electrical requirements, and network cabling.
Performs computer Imaging, configuration, setup, and relocation.
Troubleshoots Local Area Networks (LAN), Personal Computers (PC) and the Division’s systems/applications issues.
Handles incidents and service requests accurately and in a timely manner.
Ensures IT Training for New Employees is provided in a timely manner and delivered following training guidelines.
Delivers other relevant IT training as necessary.
Assists with developing IT training materials for the Division.
Perform other duties as required, assigned, or delegated.