DISTRIBUTED COMPUTER SYSTEMS ANALYST - 48002902

State of Florida • TALLAHASSEE, FL

1d • $42,562 - $46,818 • Onsite

About The Position

This Desktop Support Technician role supports the Departments IT infrastructure by maintaining and upgrading end-user devices, implementing cloud-based collaboration tools, and providing remote and on-site technical support. The position is part of a collaborative team focused on delivering reliable security, and user-friendly technology services to agency staff. Work with other Data Center to set up new clients or to change existing clients' hardware and software configurations.

This position is not approved for teleworking and must report to the location listed above.

Requirements

• Effective verbal and written communication skills.
• Ability to analyze and resolve technical issues independently or collaboratively.
• Strong organizational and multitasking capabilities.
• Working knowledge of PC hardware, Windows operating systems, and Microsoft 365 Applications.
• Familiarity with Microsoft Remote Assistance, Remote Help, and Teams for remote support and collaboration.
• Experience with mobile device management and encryption tools.
• Ability to evaluate data and make informed decisions.
• Ability to establish and maintain positive working relationships.
• Commitment to producing high-quality, efficient, and user-focused services.

Nice To Haves

• Productive under tight timeframes and balance multiple and competing priorities.
• Maintain goal-directed behavior and performance sometimes under stressful conditions.
• Interact courteously with others.
• Demonstrate consideration of the workload concerns of others and must not negatively affect the productivity and morale of the unit.
• Attendance is essential.

Responsibilities

• Upgrade and maintain devices to the latest agency-approved version of Windows 11.
• Deploy and support Microsoft 365 applications across user devices.
• Provide remote and onsite support for teleworking employees using: Microsoft Remote Assistance and Remote Help for secure, real-time troubleshooting. Microsoft Teams for chat-based support, screen sharing, and collaborative problem-solving.
• Assist with backing up Data Center Help Desk.
• Create and maintain technical documentation for supported hardware and software.
• Reconfigure workstations for new and existing users, including hardware and software setup.
• Collaborate with Data Center teams to onboard new users and modify existing configurations.
• Research, evaluate, and test emerging technologies aligned with team goals.
• Asist with implementing collaboration and cloud-based tools such as Teams, OneDrive, SharePoint Online, and M365.
• Support mobile devices and application management tools, including Intune, BitLocker, and Azure Active Directory.
• Participate in on-call or callback rotations as needed.
• Perform other duties as assigned.

Benefits

• State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program
• Flexible Spending Accounts
• Tuition Fee Waivers
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment
• Maternity and Parental Leave Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed