DISTRIBUTED COMP SYSTEMS ANALYST II-SES - 64085897

State of Florida•Gainesville, FL

2d•$40,000 - $47,668•Hybrid

About The Position

This is a technical supervisor consortium-level position serving as the Distributed Computer Systems Analyst II - SES for the North Central Florida (NCF) IT Consortium. This position is to assist the Data Center Director in supporting the County Health Department (CHD) users with hardware, software, and networking functions. This support will require occasional travel to consortium CHDs for onsite support. Duties include assisting the Data Center Director with LAN and WAN support at the local and regional level. Responsible for the supervision of staff including appraisals, planning, and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions. Supervises direct reports including motivating, training, providing guidance, and direction. Develop expectations and meets with staff regularly to discuss performance, complete performance reviews, and discipline action, if needed. Maintains vacation and work schedules to ensure proper coverage and completes timesheets. Ensures all staff complete required training and are offered additional training. Performs administrative and management functions with NCF servers housed at all consortium CHDs, Alachua Main CHD server farm, and remote file shares within the OIT StorSimple storage array, to include upgrades, patching, and maintenance where applicable. Performs administrative and management functions with NCF VoIP phone systems and hosted FAX systems at all consortium CHDs, to include troubleshooting issues, acting as intermediary between CHD and hosting vendors, and coming to appropriate resolution of issues. Management, customization and support of the NCF IT consortium distributed computer remote imaging network. This is a complex system integral to the successful deployment of all workstations within the NCF-IT support consortium. This is a technical supervisor position for the NCF-IT site technician team which consists of 4 (four) Distributed Computer Systems Specialists and will be the primary point of contact for those tier 1 technicians. Ensures the consistent development and maintenance of standard operating procedures (SOPs). Onsite backup support for the NCF-IT Consortium as needed during regular technician absence. Provide back-up administrative and management functions for the NCF IT backup systems. Responsible for ensuring all consortium data sets are routinely and reliably backed up. Coordinate with HQ OIT staff on the process and procedures for modifications and upgrades to the server operating systems. Prepares diagnostics and troubleshooting methods to resolve hardware and software problems in the NCF IT consortium CHDs. Provide administrative functions for the NCF IT consortium active directory (AD) and group policy objects (GPO) credential and security environments. Assure AD and GPO structure and implementations adheres to DOH standards as well as proper functioning of automated policy implementation consortium wide. Maintain a work plan and schedule for consortium support. Maintain and contribute to the NCF IT knowledgebase and body of knowledge, as well as provide authoritative information or advice on computer systems and programs. Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity, and appropriate access, for all information, both confidential and public record, which is stored in hard copy or electronic formats. This position may require access to sensitive data, HIPPA, PHI, PII, or social security numbers. May be required to work extra hours or days in the event of an emergency. Extended hours support or Subject to Call may also be required. Personal vehicle must be used for travel in the event a state vehicle is unavailable. Mileage will be compensated at the current state approved reimbursement rate.

Requirements

Knowledge of the principles and practices of supervision and management.
Knowledge of project control and cost estimating techniques.
Knowledge of the concepts and theories of data processing.
Knowledge of computer operations systems and procedures.
Knowledge of distributed processing operations, procedures, and equipment.
Ability to supervise people.
Ability to prioritize workload.
Ability to think logically and solve problems.
Ability to evaluate and resolve user problems.
Ability to develop various reports including technical data processing reports.
Ability to assess budgetary needs.
Ability to formulate policies and procedures.
Ability to provide technical assistance in the areas of computer systems analysis, data bases, and/or hardware.
Ability to plan, organize and direct program activities.
Ability to communicate technical information effectively.
Ability to establish and maintain effective working relationships with others.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to operate a state and/or personal vehicle.
Must have a valid Driver’s License.
Must be able to lift 20 pounds consistently, without issue.
Must be willing to be available for weekend and/or after hours work.
Experience in a technical or related field.
Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

Experience Supervising in a professional setting.
Industry certification such as CompTIA A+, Network+, Security+, etc.

Responsibilities

Assist the Data Center Director in supporting County Health Department (CHD) users with hardware, software, and networking functions.
Provide LAN and WAN support at the local and regional level.
Supervise staff, including appraisals, planning, directing work, approving leave, hiring, and disciplinary actions.
Motivate, train, provide guidance, and direction to direct reports.
Develop expectations, discuss performance, complete performance reviews, and administer discipline.
Maintain vacation and work schedules to ensure proper coverage and complete timesheets.
Ensure all staff complete required training and are offered additional training.
Perform administrative and management functions for NCF servers, including upgrades, patching, and maintenance.
Perform administrative and management functions for NCF VoIP phone systems and hosted FAX systems, including troubleshooting and vendor liaison.
Manage, customize, and support the NCF IT consortium distributed computer remote imaging network.
Serve as the primary point of contact for the NCF-IT site technician team (4 Distributed Computer Systems Specialists).
Ensure the consistent development and maintenance of standard operating procedures (SOPs).
Provide onsite backup support for the NCF-IT Consortium as needed.
Provide back-up administrative and management functions for NCF IT backup systems, ensuring reliable data backups.
Coordinate with HQ OIT staff on server operating system modifications and upgrades.
Prepare diagnostics and troubleshooting methods to resolve hardware and software problems.
Provide administrative functions for the NCF IT consortium active directory (AD) and group policy objects (GPO), ensuring adherence to DOH standards.
Maintain a work plan and schedule for consortium support.
Maintain and contribute to the NCF IT knowledgebase.
Secure designated information sets to protect confidentiality, data integrity, and appropriate access.
May be required to work extra hours or days in the event of an emergency.
May be required to be Subject to Call.
Use a personal vehicle for travel if a state vehicle is unavailable, with mileage compensation.

Benefits

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume