DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64081920

State of Florida • West Palm Beach, FL

1d • Hybrid

About The Position

This is a Distributed Computer Systems Analyst position within the Information Technology Office at 800 Clematis Street and reports to the Computer & Info Systems Manager I-SES. Responsible for providing support for end-users of multifunction automated office systems within Florida Department of Health Department (FDOH) LAN and WAN network. This position is a local point of reporting problems, sending written service requests and maintaining a software library. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions including but not limited to, servers, routers and switches and software utilized by Information Technology. Responsible for coordinating work and assisting other employees. This position travels and will provide support to several health centers. This position is designated as a sensitive position and is required to maintain confidential information in accordance with Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures. Confidential sets: Computer Data (IT). This position has the responsibilities to view confidential information and requires access to Florida Shots, Health Management System (HMS), Employee Activity Reports (EARs) and Daily Activity Reports (DAR) databases. Receives end-users help desk ticket requests and determines appropriate solutions and resolves problems within the allotted time. Provides feedback to Information Technology staff and End-users within a status report on the help request via e-mail and/or verbal communication. Configure, deliver and install Distributed Computer Systems and equipment at the end-users site according to FDOH standard configuration and/or end-user specifications. Install vendor software and hardware patches and upgrades to the agency’s Distributed Computer Systems. Provides support for FDOH network operating systems. Specific duties will be determined by the Computer and Information Systems Manager or designee and may include but not limited to backups, end-user addition/deletions, routine maintenance and security logs. Configure, install and support the FDOH LAN and WAN networking equipment. Contact data communications providers to resolve problems with data circuit and telecommunications hardware and software between the agency and host/remote sites. Documents all transactions between agency and communications providers regarding data and voice connectivity problems. Maintains an accurate inventory of agency distributed computer systems hardware and software and ensures licensing compliance. Develops and writes procedures for installation, use and solving problems of computer systems and data communications hardware and software. Instructs end-users in the proper use of computer equipment. Assist end-users and Information Technology staff in preparations of all Florida Department of Health-Palm Beach standard configurations included but not limited to the Florida Department of Health – Palm Beach Health Information Technology’s (IT) policies, procedures, acquisition of hardware, software and peripherals. Performs other duties as assigned.

Requirements

• Proficiency in Microsoft Mail, Word, Excel, and Outlook Mail.
• Knowledge of computers running MS Windows Operating Systems.
• Ability to diagnose, troubleshoot, configure, install, and maintain all computer equipment.
• Knowledge of distributed processing operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of computers and software.
• Knowledge of the principles, practices, and techniques of computer programming and/or computer systems analysis.
• Ability to process information logically and solve problems.
• Ability to develop training programs related to distributed processing operations and procedures.
• Ability to monitor and resolve problems with distributed computer systems components.
• Ability to identify and define user task needs.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to plan, organize, and coordinate work assignments.
• Valid Driver’s License.
• Ability to lift and carry up to 45 pounds.
• Ability to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Providing support for end-users of multifunction automated office systems within Florida Department of Health Department (FDOH) LAN and WAN network.
• Acting as a local point of reporting problems, sending written service requests and maintaining a software library.
• Coordinating work and assisting other employees.
• Traveling to provide support to several health centers.
• Maintaining confidential information in accordance with FDOH Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures.
• Viewing confidential information and requiring access to Florida Shots, Health Management System (HMS), Employee Activity Reports (EARs) and Daily Activity Reports (DAR) databases.
• Receiving end-users help desk ticket requests, determining appropriate solutions, and resolving problems within the allotted time.
• Providing feedback to Information Technology staff and End-users on help request status via e-mail and/or verbal communication.
• Configuring, delivering, and installing Distributed Computer Systems and equipment at the end-user's site according to FDOH standard configuration and/or end-user specifications.
• Installing vendor software and hardware patches and upgrades to the agency’s Distributed Computer Systems.
• Providing support for FDOH network operating systems, including backups, end-user addition/deletions, routine maintenance, and security logs as determined by management.
• Configuring, installing, and supporting the FDOH LAN and WAN networking equipment.
• Contacting data communications providers to resolve problems with data circuit and telecommunications hardware and software between the agency and host/remote sites.
• Documenting all transactions between the agency and communications providers regarding data and voice connectivity problems.
• Maintaining an accurate inventory of agency distributed computer systems hardware and software and ensuring licensing compliance.
• Developing and writing procedures for installation, use, and problem-solving of computer systems and data communications hardware and software.
• Instructing end-users in the proper use of computer equipment.
• Assisting end-users and Information Technology staff in preparing all Florida Department of Health-Palm Beach standard configurations.
• Performing other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed