Distillery Guardian

Bacardi•Louisville, KY

3d•Onsite

About The Position

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE Deliver excellence across all tours and guest experiences within the Brand Home, including retail interactions. Support a consistent, high‑quality guest journey aligned with Brand Home standards. Communicate clearly and professionally with team members to support daily operations. Present a polished, poised, and professional appearance at all times while engaging with guests. Provide warm, attentive, and elevated hospitality that reflects excellent customer service standards. Demonstrate working knowledge of Brand expectations, storytelling, and spirits to support guest engagement Utilize point‑of‑sale systems accurately and assist with troubleshooting basics for POS issues as needed. Responsible for maintaining accurate inventory counts of all merchandise including receiving and inspection of items while maintaining attractive, organized, and well-stocked displays. Maintain effective communication with the Brand Home Supervisor regarding guest experience and operational needs. Ability to create and adjust a ROS in a timely manner as necessary for a smooth operation of the Brand Home. Candidate MUST be S.T.A.R. certified or willing to become certified. Candidate MUST be certified or willing to become a certified Bourbon Steward through Stave and Thief. Other duties and responsibilities as assigned. SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY Excellent time management skills are a must for conducting and executing day-to-day operations both customer facing and internally. Retail experience including the ability to maximize profits through suggestive selling, ensuring merchandise shelves are well stocked, and that all sales transactions are transacted through the cash register system. Ability to track accurate inventory, operate a touch screen tablet PC, and learn point of sale (POS) system software. Food and beverage, event, and/or tour guide experience is required. Prior knowledge of distilled spirits is preferred. Outgoing and engaging personality who is articulate and charismatic. Creative thinker who is capable of managing frequent change. MEASURES OF SUCCESS Ability to work as a team member or independently. Ability to provide consistent tour experiences in line with the tour talking points. Ability to provide exceptional customer experience in the Brand Home and on tours. Ability to operate and troubleshoot both front end and back end of POS system. Ability to manage Brand Home inventory to support team goals. Ability to adhere to safety requirements both with Angel’s Envy peers as well as customers. Ability to work alongside Brand Home supervisor to accomplish daily tasks of the Brand Home. EXTERNAL QUALIFICATIONS – DEGREE , CERTIFICATION, ADDITIONAL TRAINING Must be 21 years of age or older. Available to work a flexible schedule including weekends and evenings Proficient with public speaking, diction, and English grammar Solid verbal communication and interpersonal skills High school degree; Associate or higher studies of marketing or hospitality a plus Able to lift 50 pounds on a regular basis. Able to stand, walk, climb stairs, squat and bend as this position requires a combination of mobility throughout the shift. Able to stand for a long period of time. Basic daily light housekeeping duties will be a team effort. All Distillery Guardians will comply with state and county health departments guidelines for continual maintenance of a sanitary work area including customer facing areas, storage area, serving areas, and frequent courtesy checks in the lavatories to ensure a presentable clean environment. PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR Living our Values and demonstrating high Learning Agility will be fundamental not only for success in this role, but also for potential growth to other roles across Louisville Distilling Company in the future. We have a clearly defined Leadership Excellence framework, and you will be expected to be a role model of all 6 elements: Focus Externally to Win / Drive Execution & Results / Lead Strategically & Know your Business / Make the Matrix Work / Lead by Example / Develop and Inspire Talent . Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience LEADERSHIP AGILITY At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility : You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility : You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. U.S. applicants have rights under Federal Employment Laws. Perks of Working for us At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Health & Wellbeing Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Requirements

Excellent time management skills are a must for conducting and executing day-to-day operations both customer facing and internally.
Retail experience including the ability to maximize profits through suggestive selling, ensuring merchandise shelves are well stocked, and that all sales transactions are transacted through the cash register system.
Ability to track accurate inventory, operate a touch screen tablet PC, and learn point of sale (POS) system software.
Food and beverage, event, and/or tour guide experience is required.
Outgoing and engaging personality who is articulate and charismatic.
Creative thinker who is capable of managing frequent change.
Must be 21 years of age or older.
Available to work a flexible schedule including weekends and evenings
Proficient with public speaking, diction, and English grammar
Solid verbal communication and interpersonal skills
High school degree; Associate or higher studies of marketing or hospitality a plus
Able to lift 50 pounds on a regular basis.
Able to stand, walk, climb stairs, squat and bend as this position requires a combination of mobility throughout the shift.
Able to stand for a long period of time.
Basic daily light housekeeping duties will be a team effort.

Nice To Haves

Prior knowledge of distilled spirits is preferred.
Associate or higher studies of marketing or hospitality a plus

Responsibilities

Deliver excellence across all tours and guest experiences within the Brand Home, including retail interactions.
Support a consistent, high‑quality guest journey aligned with Brand Home standards.
Communicate clearly and professionally with team members to support daily operations.
Present a polished, poised, and professional appearance at all times while engaging with guests.
Provide warm, attentive, and elevated hospitality that reflects excellent customer service standards.
Demonstrate working knowledge of Brand expectations, storytelling, and spirits to support guest engagement
Utilize point‑of‑sale systems accurately and assist with troubleshooting basics for POS issues as needed.
Responsible for maintaining accurate inventory counts of all merchandise including receiving and inspection of items while maintaining attractive, organized, and well-stocked displays.
Maintain effective communication with the Brand Home Supervisor regarding guest experience and operational needs.
Ability to create and adjust a ROS in a timely manner as necessary for a smooth operation of the Brand Home.
Candidate MUST be S.T.A.R. certified or willing to become certified.
Candidate MUST be certified or willing to become a certified Bourbon Steward through Stave and Thief.
Other duties and responsibilities as assigned.

Benefits

Competitive Pay Package
Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
Retirement/Pension Plan
Medical, Critical Illness, and Life Insurance
Employee Assistance Programs
Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized.
Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.