Distance Education Technician- Open to Current CSULB Employees Only - Hrly/Int

CSU Careers • Long Beach, CA

23h

About The Position

The Distance Education Technician provides specialized technical support to the MSW Distance Education Program in the School of Social Work, which operates at off-campus locations including Sonoma State University and CSU Channel Islands. The role coordinates and executes instructionally related video conferences using technologies such as Zoom and other video-teleconferencing systems. It supports faculty and participants before and during classes, maintains reliable connections and backup arrangements, assists with distance education technology, and tracks and analyzes video-conferencing utilization. This is a temporary hourly/intermittent appointment for one year, with no permanent status granted; temporary assignments may end earlier. The position is open only to current CSULB employees. The listed hourly rate is $26.37.

Requirements

• Equivalent to a bachelor's degree in a related field.
• At least six months of related professional or technical experience.
• Ability to interact effectively with technicians at on-campus and off-campus sites and to troubleshoot technological issues.
• Ability to communicate with ethnically and culturally diverse populations and the campus community.
• Demonstrated competence in collaborative work, communication strategies, team building, and service.
• Commitment to social work education.
• Demonstrated competence in inclusive practices for virtual meetings, particularly hybrid meetings.
• Calm, measured response to urgent situations that includes colleagues, students, and other stakeholders.
• Ability to follow university policies, procedures, and guidelines, including those related to safety, civility, information security, and nondiscrimination.
• Commitment to an all-day Saturday schedule.

Nice To Haves

• Experience providing technical support to faculty teaching through video-conferencing systems.
• Experience designing and implementing instructionally related VTC systems.
• Knowledge of higher education, distance education programs, virtual meeting and class technologies, and developing a team virtually.
• Knowledge of ways to enhance technology integration and connections among people participating from remote locations.
• Experience with interactive audio-video communication technology hardware and software, such as video-conferencing systems using proprietary technology.
• Two years of experience in higher education, education technology, or a technology field.

Responsibilities

• Provide faculty with technical support during teleconferences, including connection tests before broadcast days and 30 minutes before class, and remain available in the classroom for the instructional day.
• Manage shared content during conferences, including transitions among faculty video, slides, handouts, DVDs, and other materials.
• Monitor teleconferences in real time to check the quality of audio and video reception for near-end and far-end participants.
• Coordinate test and teaching schedules with off-campus participants, send participant emails, and upload special content for faculty or local Site Coordinators.
• Establish reliable teleconference connectivity, including a backup location to reduce disruption from technical problems.
• Perform systems tests and checks with external video-conferencing bridge providers and site IT technicians at Santa Rosa JC and Ventura College.
• Train and assist faculty in using teleconferencing systems, distance education technologies, electronic media, web-based media, and interactive learning tools.
• Coordinate VTC network maintenance with in-house resources and vendors.
• Troubleshoot School of Social Work audio/visual systems.
• Maintain knowledge of current and emerging educational technology and undertake training as appropriate.
• Track, document, report, and analyze VTC utilization trends.
• Provide support as needed for desktop-based video-conferencing systems.
• Set up hardware safely for video-enabled meetings, including camera placement, cabling, and mitigation of tripping hazards.
• Ensure technology is compatible with Bob Murphy Access Center (BMAC) accommodations for students.
• Attend monthly distance education meetings.
• Follow university policies, procedures, and guidelines, including those concerning safety, civility, information security, and nondiscrimination.

Benefits

• The posting describes competitive compensation, comprehensive benefits, and professional growth as offerings of the CSU; specific benefits for this temporary position are not detailed.

What This Job Offers

• Career Level: Entry Level