Distance Education Technician- Open to Current CSULB Employees Only - Hrly/Int
About The Position
The Distance Education Technician provides specialized technical support to the School of Social Work’s MSW Distance Education Program, which operates at off-campus locations including Sonoma State University and CSU Channel Islands. The position coordinates and manages instructionally related video conferences and provides technical support to faculty, students, and off-campus participants using video-conferencing and other distance-education technologies. The role includes scheduling and testing teleconferences, ensuring reliable primary and backup connectivity, managing shared instructional content, monitoring conference quality, and troubleshooting audiovisual and desktop video-conferencing systems. The technician also trains faculty in distance-education tools, coordinates maintenance with campus resources and vendors, documents and analyzes system utilization, and helps ensure accessible, safe, and inclusive technology-supported instruction. This is a temporary hourly/intermittent appointment for one year, with no permanent status granted; the assignment may end earlier.
Requirements
- Equivalent to a bachelor's degree in a related field.
- Six months of related professional or technical experience.
- Ability to interact effectively with technicians at on-campus and off-campus sites and to solve technological issues.
- Ability to communicate with an ethnically and culturally diverse campus community.
- Demonstrated competence in collaborative work, communication strategies, team building, and service.
- Commitment to social work education and ability to communicate with ethnically and culturally diverse population cohorts.
- Ability to enhance technological integration and connections between people participating remotely.
- Competence in inclusive practices for virtual meetings, including hybrid meetings with in-person and remote participants.
- Calm demeanor and ability to respond to urgent situations with a measured, inclusive approach.
- Ability to follow university policies, procedures, and guidelines, including safety, civility, information security, and nondiscrimination requirements.
- Commitment to an all-day Saturday schedule and attendance at monthly distance-education meetings.
Nice To Haves
- Experience providing technology support to faculty teaching through video-conferencing systems.
- Experience designing and implementing instructionally related VTC systems.
- Knowledge of higher education, distance-education programs, technology used for virtual meetings and classes, and virtual team development.
- Experience with interactive audio-video communication technology hardware and software, including video-conferencing systems using proprietary technology.
- Two years of experience in higher education, education technology, or a technology field.
Responsibilities
- Provide technological support to faculty during teleconferences, including advance and pre-class connection tests, remaining available during instructional days, managing shared content, and monitoring audio and video quality in real time.
- Schedule test and teaching days with off-campus participants, email participants, and upload special content for faculty or local Site Coordinators.
- Establish reliable connectivity with off-campus participants, including arrangements for a backup teleconference location.
- Test systems and coordinate checks with external video-teleconferencing bridging entities and site IT technicians at Santa Rosa JC and Ventura College.
- Train and assist faculty in using teleconferencing systems, distance-education technology, electronic media, web-based media, and interactive learning tools.
- Serve as the centralized VTC network maintenance focal point and coordinate maintenance with in-house resources and vendors.
- Troubleshoot School of Social Work audiovisual systems.
- Maintain knowledge of current and emerging educational technology and pursue ongoing training as appropriate.
- Track, document, and report VTC utilization and analyze utilization trends.
- Provide support for desktop-based video-conferencing systems as needed.
- Safely set up hardware for video-enabled meetings, including camera placement, cabling, and prevention of tripping hazards.
- Ensure technology is compatible with student accommodations provided through the Bob Murphy Access Center (BMAC).
- Attend monthly distance-education meetings and meet the all-day Saturday schedule commitment.
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What This Job Offers
Career Level
Entry Level
