Disputes Senior Specialist

GOAT Group

12d

About The Position

At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency. In this role, you will handle escalated and complex dispute cases, providing support for the team. You will investigate and resolve disputed transactions from credit/debit cardholders and online payment systems. You will gather and analyze data to determine the appropriate course of action for disputes. You will review queued transactions to identify fraudulent or legitimate activities. You will collaborate on projects to improve processes and procedures within the Disputes Team. You will communicate trends and best practices to peers and leadership regarding fraud and disputes. You will ensure compliance with applicable laws and regulations throughout the dispute process. You will continuously seek ways to increase speed, efficiency, and accuracy in operations. You will maximize transaction reviews while minimizing errors and losses. You will maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week. There is flexibility in working hours, particularly during peak seasons.

Requirements

3+ years of experience in fraud prevention and disputes management.
In-depth knowledge of fraud and disputes systems and processes.
Strong proficiency in spreadsheets and Excel (intermediate to advanced level).
Excellent written and verbal communication skills, with the ability to simplify complex topics.
Strong analytical and logical thinking skills for decision-making.
Highly organized, able to meet critical deadlines, and effectively support team members.

Responsibilities

Handle escalated and complex dispute cases, providing support for the team.
Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems.
Gather and analyze data to determine the appropriate course of action for disputes.
Review queued transactions to identify fraudulent or legitimate activities.
Collaborate on projects to improve processes and procedures within the Disputes Team.
Communicate trends and best practices to peers and leadership regarding fraud and disputes.
Ensure compliance with applicable laws and regulations throughout the dispute process.
Continuously seek ways to increase speed, efficiency, and accuracy in operations.
Maximize transaction reviews while minimizing errors and losses.
Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week.
Flexibility in working hours, particularly during peak seasons.