Senior Product Associate - Claims & Disputes Operations

JPMorgan Chase & Co. • Columbus, OH

3d

About The Position

Consumer & Community Banking (CCB) Operations Product organization provides
critical cross-line of business support across JPMC and serves as one of the
largest product portfolios in CCB, delivering value to millions of customers and
over 30,000 employees. As a product team member, your problem-solving skills
will place you on the cutting edge of defining the vision, creating the strategy
and building the roadmap to solutions that impact millions. Along the way,
you’ll develop a deep, end-to-end understanding of the business and find an
inclusive culture that welcomes diverse ideas and supports your individual
growth and career mobility.
Unleash your expertise in product development and optimization by leveraging
user research, analyzing metrics, and collaborating across one of the world’s
most innovative financial organizations.

As a Senior Product Associate in Claims Dispute and Fraud Operations, you
contribute to the team by leveraging your expertise in product development and
optimization to make a significant impact, supported by user research and
customer feedback to fuel the creation of innovative products and continuously
improve existing offerings. Collaborate closely with cross-functional teams and
play a crucial role in shaping the future of our products and ongoing success.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience writing technical stories in JIRA/confluence using industry standard notations
• An understanding of software development methodologies and practices (SDLC, Agile, Scrum, Alteryx, etc.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Work collaboratively with Engineering teams to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work
• Help with overall product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees