Disputes Call Center Representative

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

5d

About The Position

Central Bank is seeking candidates with a self-starter mentality, strong commitment to customer service, and the ability to solve challenging issues as they arise. As Disputes Call Center Representative you will work independently answering questions, giving explanations, and solving problems for customers. This role requires you to maintain a professional demeanor over the phone while answering calls from cardholders, CBC Bankers – regarding new and on-going debit/credit card disputes, filing Zelle Disputes, answering ACH and Zelle questions.

Requirements

• High school diploma or GED certificate
• Tech-savvy
• Good computer skills
• Good phone skills
• Enjoy a fast-paced environment
• Excellent time management skills
• Strong Communication skills

Nice To Haves

• Banking or credit card experience

Responsibilities

• Answer questions for customers.
• Give explanations to customers.
• Solve problems for customers.
• Maintain a professional demeanor over the phone.
• Answer calls from cardholders and CBC Bankers regarding new and on-going debit/credit card disputes.
• File Zelle Disputes.
• Answer ACH and Zelle questions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED