Dispute Specialist

First Hawaiian Bank • Honolulu, HI

1d • Onsite

About The Position

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.

Requirements

• High School Diploma or equivalent, or equivalent work experience required
• 2 years of experience in banking, dispute resolution, or card services required
• Good writing skills necessary to correspond with customers and other financial institutions
• Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
• Possesses attention to detail with excellent follow-through
• Good time management
• Critical thinker
• Able to work under pressure with multiple deadlines
• Necessary 10 key calculator and typewriter by touch and typing skills
• Computer skills with knowledge of MS Office

Nice To Haves

• Associate degree or bachelor’s degree in finance, banking, or similar field preferred
• Previous banking experience
• Previous customer service experience

Responsibilities

• Process Mastercard, Zelle, and ACH dispute claims
• Ensure appropriate action is taken within regulatory timeframes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED