Dispute Specialist
First Hawaiian Bank•Honolulu, HI
•$19 - $23•Onsite
About The Position
First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.
Requirements
- High School Diploma or equivalent, or equivalent work experience required
- 2 years of experience in banking, dispute resolution, or card services required
- Necessary 10 key calculator and typewriter by touch and typing skills
- Computer skills with knowledge of MS Office
Nice To Haves
- Associate degree or bachelor’s degree in finance, banking, or similar field preferred
- Previous banking experience
- Previous customer service experience
- Good writing skills necessary to correspond with customers and other financial institutions
- Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
- Possesses attention to detail with excellent follow-through
- Good time management
- Critical thinker
- Able to work under pressure with multiple deadlines
Responsibilities
- Process Mastercard, Zelle, and ACH dispute claims
- Ensure appropriate action is taken within regulatory timeframes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
