Dispute Specialist II

Simmons Bank•Little Rock, AR

About The Position

The Dispute Specialist II supports processing debit and credit card, ACH, and Zelle disputes in a high-volume, deadline-driven banking operations environment. The role performs a variety of operational duties, interacts with bank personnel, and serves as a resource for the operational area. The specialist processes disputes in accordance with established procedures and applicable laws, regulations, policies, and guidelines, including Regulation E and NACHA guidelines.

Requirements

High school diploma or equivalent.
At least 2 years of related experience.
Ability to perform tasks quickly and accurately.
Ability to work in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret written or oral instructions.
Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Proficiency with MS Office programs.
Proficiency with the Navigator system and electronic communications.

Nice To Haves

Banking operations experience.
Customer service experience.

Responsibilities

Act as a first-line resource for debit card, credit card, ACH, and Zelle dispute issues.
Operate programs to transmit dispute information.
Receive, verify, process, and finalize incoming disputes of all types according to established procedures.
Review dispute information in various applications.
Contact customers for information or dispute resolution as required.
Read and interpret merchant documents and determine their relevance to disputes.
Verify disputes are entered correctly and research additional information when needed.
Balance daily reconciliations.
Maintain detailed records of work responsibilities as required.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
Follow and implement Regulation E and NACHA guidelines.
Perform other duties and responsibilities as assigned.