Dispute Specialist II

Simmons Bank•Little Rock, AR

About The Position

The Dispute Specialist II supports the processing of debit and credit card, ACH, and Zelle disputes. The position performs a wide variety of bank operational duties in a high-volume, deadline-driven environment and interacts with bank personnel while serving as a resource for the operational area. The role processes, researches, and resolves disputes in accordance with established procedures and applicable requirements, including Regulation E and NACHA guidelines. It also involves reviewing dispute information and merchant documents, communicating with customers as needed, completing daily reconciliations, and maintaining detailed records. Duties may change, and other responsibilities may be assigned.

Requirements

High school diploma or equivalent.
At least 2 years of related experience.
Ability to perform tasks quickly and accurately.
Ability to work in a team environment toward shared goals.
Ability to solve practical problems and interpret written or oral instructions.
Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and employees.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Proficiency with the Navigator system and electronic communications.
Ability to follow and implement Regulation E and NACHA guidelines.

Nice To Haves

Banking operations experience.
Customer service experience.

Responsibilities

Act as a first-line resource for debit and credit card, ACH, and Zelle dispute issues.
Operate programs to transmit dispute information.
Receive, verify, process, and finalize incoming disputes of all types according to established procedures.
Review dispute information in various applications.
Contact customers for information or dispute resolution as required.
Read and interpret merchant documents and determine how they relate to a dispute.
Verify that disputes are entered correctly and research additional information when needed.
Balance daily reconciliations.
Maintain detailed records of work responsibilities as required.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
Follow and implement Regulation E and NACHA guidelines.
Perform other duties and responsibilities as assigned.