Dispute Resolution Specialist

Better Business Bureau of Minnesota•Burnsville, MN

4d•Onsite

About The Position

The Better Business Bureau (BBB) is seeking a versatile, energetic, and integrity-driven Dispute Resolution Specialist to join their Operations team in their Burnsville, MN office. This role helps to strengthen trust in the marketplace by managing consumer complaints and customer reviews. Through professional communication and mediation, this role assists consumers and businesses in addressing concerns, identifying solutions, and working toward satisfactory resolutions. The position also serves as a resource for consumer and business information and education.

Requirements

High School Diploma or completion of GED
1+ years’ prior experience in office setting with general office duties and responsibilities
Strong verbal communication skills with clear, easily heard, and understandable telephone voice
Strong written communication skills with ability to respond to e-mail inquiries using proper sentence structure, grammar, and language rules
Strong customer service orientation and interpersonal skills, with excellent problem solving and conflict resolution skills
Demonstrated ability to effectively interact with a wide range of individuals; comfort in speaking with incoming callers and making outgoing calls
Ability to work effectively in a team environment with a solutions-oriented approach
Self-starter, willing to take on assignments as requested with a roll-up-your-sleeves attitude
Strong organizational skills and ability to multi-task effectively
Proficiency in Microsoft Office (especially Word, Excel, Teams and Outlook)

Nice To Haves

Bi-lingual skills receive priority consideration

Responsibilities

Process incoming complaints and customer reviews from the general public
Communicate professionally by phone, email, mail and other to consumers and businesses
Perform file reviews on companies to track patterns of complaints as needed
Serve as a neutral facilitator between consumers and businesses, promoting constructive communication and professional interactions
Conduct data entry and upload files into database system and records
Other duties as assigned, which may include providing support for special projects, cross-functional initiatives, and other organizational needs

Benefits

Health Insurance
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Retirement plan 401(k) with generous Match and other 401(k) Employer Contribution
Paid time off
Paid holidays
Early-off paid "Flex Fridays" in summer
Wellness Rooms with massage chair, weights, walking workstations and more
Professional development opportunities
Free parking at Burnsville, MN (near I-35 and Hwy 13) location