Dispute Resolution Specialist

Better Business Bureau of Minnesota, Inc•Burnsville, MN

7h•$23 - $25•Onsite

About The Position

The Better Business Bureau (BBB) is built on clarity, credibility, and trust: values shaped by more than a century of service. For more than 100 years, local business leaders have come together through BBB to elevate ethical business practices, strengthen consumer trust, and help marketplaces thrive. Working with businesses across North America, BBB provides standards, education, dispute resolution, and credibility tools that support ethical growth, strengthen local economies, and help consumers make confident decisions. Today, BBB provides marketplace intelligence on more than 6.3 million businesses including more than 380,000 BBB Accredited Businesses. BBB.org is one of the most trusted sources of business information online, receiving more than 2.4 billion data requests each month from search engines, AI platforms, and consumers seeking reliable information about businesses and marketplace trust. In 2025 alone, users accessed more than 226 million pages of BBB business insights. The platform maintains a Domain Authority score of 91 out of 100, placing it among the most authoritative and influential websites on the internet. With unmatched local presence, international coordination, and more than a century of earned credibility, BBB is uniquely positioned to strengthen accountability across the modern marketplace. As trust becomes the defining currency of the digital economy, BBB is helping set the standard for how credibility is built, verified, and sustained in the AI era, and for the century ahead. When you join the team at Better Business Bureau, you can expect a culture that is future focused, supportive, and highly collaborative. Our employees share in BBB’s vision and are passionate about the work we do. We encourage each other to embody BBB’s mission of building trust, integrity, and ethics. We value innovation, a continual learner mindset, and hard work. We make space for opportunities to recharge and cultivate deeper relationships among colleagues thanks to our Wellness Committee and Fun Patrol initiatives. This role helps to strengthen trust in the marketplace by managing consumer complaints and customer reviews. Through professional communication and mediation, this role assists consumers and businesses in addressing concerns, identifying solutions, and working toward satisfactory resolutions. The position also serves as a resource for consumer and business information and education.

Requirements

High School Diploma or completion of GED
1+ years’ prior experience in office setting with general office duties and responsibilities
Strong verbal communication skills with clear, easily heard, and understandable telephone voice
Strong written communication skills with ability to respond to e-mail inquiries using proper sentence structure, grammar, and language rules
Strong customer service orientation and interpersonal skills, with excellent problem solving and conflict resolution skills
Demonstrated ability to effectively interact with a wide range of individuals; comfort in speaking with incoming callers and making outgoing calls
Ability to work effectively in a team environment with a solutions-oriented approach
Self-starter, willing to take on assignments as requested with a roll-up-your-sleeves attitude
Strong organizational skills and ability to multi-task effectively
Bi-lingual skills receive priority consideration
Proficiency in Microsoft Office (especially Word, Excel, Teams and Outlook)

Responsibilities

Process incoming complaints and customer reviews from the general public
Communicate professionally by phone, email, mail and other to consumers and businesses
Perform file reviews on companies to track patterns of complaints as needed
Serve as a neutral facilitator between consumers and businesses, promoting constructive communication and professional interactions
Conduct data entry and upload files into database system and records
Other duties as assigned, which may include providing support for special projects, cross-functional initiatives, and other organizational needs

Benefits

Health Insurance
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Retirement plan 401(k) with generous Match and other 401(k) Employer Contribution
Paid time off
Paid holidays
Early-off paid "Flex Fridays" in summer
Wellness Rooms with massage chair, weights, walking workstations and more
Professional development opportunities
Free parking