Dispute Coordinator I

InComm Payments•Columbus, GA

10d•Onsite

About The Position

InComm is a global leader in financial technology innovation. Our Financial Services team is located in Columbus, GA and is focused on activities that range from fraud analysis to consumer disputes and chargebacks. We have experienced tremendous growth and are planning to grow our Columbus team significantly. The Dispute Coordinator I will be a part of a dynamic team of coordinators who oversee and manager the dispute life-cycle end to end. We are looking for professional with strong customer service skills, an analytical mindset, and an understanding of consumer disputes and chargebacks. InComm offers competitive salary and benefits, training opportunities, career path and growth opportunity, strong team and company culture, and an exciting, dynamic work environment.

Requirements

Microsoft Office knowledge (Word, Excel, etc.)
Ability to make timely decisions and multitask
Ability to manage time and organization of daily responsibilities
1-2 years of related work experience

Nice To Haves

Basic knowledge of Regulation E compliance

Responsibilities

Assist customers with the dispute process and manage the dispute life-cycle end to end
Manage the adjustment process and ensure successful processing within allotted timeframes
Work to ensure all association charge-back regulations are adhered to while attempting the highest recovery rate possible and minimal losses to the company
Work with bank sponsors, processors, and associations to ensure best practices are being followed
Organize, investigate, and track customer dispute inquiries to completion