Dispensing Optician

Geisinger•Lewistown, PA

2d•Onsite

About The Position

Fits, adjusts, repairs, and dispenses eyewear, lenses and related accessories. Orders optical supplies. Meets the qualifications to provide attention, education, and an exceptional patient and customer experience to all Eyewear Center visitors. Performs duties to provide the highest level of patient care, customer service and maximizes patient and customer satisfaction. Position is in a retail and sales setting, requiring personal interactions with patients and customers on a daily basis.

Requirements

High School Diploma or Equivalent (GED)
Minimum of 1 year-Related work experience
Communication
Computer Literacy
Customer Service

Responsibilities

Fits patient for new eyewear.
Guides patient in choosing frames and lens material, discussing all options with patient.
Instructs patient in the application and care of prisms and other optical aids.
Provides patient with a clear and detailed explanation of pricing, payment policy and length of time required to complete order.
Verifies and inspects all orders for completeness and accuracy involving prescription, style, size, and condition prior to dispensing.
Contact patient when order is ready for pick up and provide scheduled pick up time.
Adjusts and dispenses eyewear and lenses to patient and customer's satisfaction.
Orders glasses, lenses, frame parts, visual aids, optical supplies, and departmental supplies.
Examines glasses that need to be repaired and discusses repair options, including any costs of repairs.
Answers telephone in a professional manner, returns patient calls in a timely manner.
Manually prepares cash and receipts for daily bank and charge deposits.
Electronically reconciles the deposit.
Conducts thorough patient teaching and education encompassing the care, handling, hygiene, insertion and removal of contact lens.
Orders, handles patient payment for lenses as needed.
Checks ordered contact lens to assure they match the patient prescription.
Work is typically performed in a clinical environment.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.