Vision Center Manager L3 - MA Dispensing Optician License Required

Walmart•Teaticket, MA

21h•$39 - $50•Onsite

About The Position

The Vision Center Manager is responsible for driving sales, ensuring excellent customer service, overseeing compliance with company policies, and supervising associates. This role involves managing the day-to-day operations of the Vision Center, including sales, customer interactions, inventory, and associate development. The manager also ensures the quality of eyewear provided to customers and fosters a positive and inclusive work environment.

Requirements

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.
MA Dispensing Optician License Required

Nice To Haves

Supervising Associates

Responsibilities

Drives sales in the Vision Center by ensuring effective merchandise presentation, accurate pricing, proper signing, in-stock and inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs.
Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.
Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
Upholds the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, creating opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.