Dispensary Store Manager - Evanston, IL

Nature•Evanston, IL

About The Position

The Dispensary Manager oversees the dispensary’s daily operations and transactions, serves customers, and develops a professional team with a passion for cannabis. Reporting directly to the General Manager, the Manager works with company leadership to maintain sound recordkeeping and ensure compliance with local and state regulations. The role includes implementing dispensary policies, managing product inventory, developing and supervising staff, overseeing marketing and promotions, and maintaining reports related to daily operations and dispensary financials.

Requirements

At least 3 years of management experience.
At least 2 years of cannabis retail experience.
Familiarity with point-of-sale systems.
In-depth knowledge of cannabis.
Ability to read, analyze, and interpret documents concerning dispensary performance, business, safety, security, technical procedures, and governmental regulations.
Ability to communicate clearly and effectively with staff and customers.
Ability to work under pressure while maintaining composure.
Practical, proactive thinking; attention to detail; organization; patience; and ability to multitask.
Must pass a background check, including a Federal background check.
Must be at least 21 years old.
Must possess a valid license or state ID.
Must be available to work varied hours and/or days, including nights, weekends, and holidays.
Must be able to bend and lift up to 50 pounds independently and 75 or more pounds with assistance, and stand or sit for long periods.

Nice To Haves

Associate’s degree or equivalent preferred.

Responsibilities

Ensure the dispensary complies with security, inventory, and local and state regulations.
Manage and inspire staff to deliver a high level of customer service.
Ensure the safety and satisfaction of customers and employees.
Provide staff education and development on cannabis strains, edibles, concentrates, and consumption mechanisms.
Create budgets and forecast sales based on retail business principles and experience.
Set sales, service, and profit goals and lead staff to exceed them.
Work with the buyer to procure an adequate supply of quality products.
Fulfill staffing needs and coordinate scheduling.
Communicate with and coach staff regularly to support excellent service.
Implement and manage company-directed dispensary policies and procedures.
Document financial, inventory, and customer trends, and maintain sales and purchasing reports.
Manage and maintain dispensary sales and inventory-management software.
Ensure employees follow company protocols and review their performance regularly.
Lead morning meetings to set sales goals, address employee concerns, and prepare the team for the day.
Create a warm and welcoming environment for staff and customers.
Work routinely with vendors and community members.
Perform other duties as assigned.