Dispensary Security Agent

King City Gardens•Colerain Township, OH

5d•$20•Onsite

About The Position

The Dispensary Security Agent maintains a safe, secure, and compliant retail environment in accordance with Ohio Division of Cannabis Control regulations, internal SOPs, and company standards. The role protects customers, team members, inventory, and company assets while providing a professional and welcoming guest experience. Security Agents serve as the first and last point of contact for customers entering and exiting the dispensary and contribute to regulatory compliance, incident prevention, and de-escalation. The position requires full-time open availability, including mornings, midday, evenings, weekends, and holidays. It is located at 9880-A Colerain Ave, Cincinnati, Ohio. Pay is $20 per hour.

Requirements

Previous security, law enforcement, military, or asset protection experience.
Ability to work evenings, weekends, and holidays as scheduled.
Strong observation and situational awareness.
Clear communication and conflict resolution skills.
Professionalism and sound judgment under pressure.
Integrity, discretion, and adherence to the chain of command.
Ability to follow regulatory requirements, company SOPs, and security protocols.
Customer service and de-escalation skills.
Must be at least 21 years old, pass a background check, and obtain and maintain a DCC employee badge.
Ability to meet background screening requirements consistent with Ohio cannabis industry standards.

Nice To Haves

De-escalation or crisis prevention techniques.
Knowledge of METRC and regulated inventory environments.
CPR/First Aid certification.
Experience in highly regulated industries, such as cannabis, pharmacy, banking, or gaming.

Responsibilities

Monitor entry and exit points and verify valid government-issued identification before entry.
Enforce age and access requirements in accordance with Ohio DCC regulations.
Patrol the sales floor, vault areas, perimeter, and curbside carry-out operation while monitoring surveillance systems.
Maintain awareness of camera coverage and promptly report blind spots or technical issues.
Deter theft, diversion, loitering, and suspicious activity.
Secure the facility at opening and closing in coordination with leadership.
Follow applicable Ohio Administrative Code 1301:18 requirements and internal cannabis control policies.
Document incidents using company reporting systems.
Assist with regulatory inspections and audits as requested.
Maintain visitor logs and vendor check-in procedures.
Verify delivery transport manifests as directed by management.
Provide a professional, calm, and welcoming first point of contact for guests.
De-escalate conflicts using approved techniques and support leadership during disruptive customer situations.
Communicate clearly with Managers, Supervisors, and Intake teams.
Maintain orderly and compliant lobby capacity and guest flow.
Respond to alarms, disturbances, and emergency situations.
Follow emergency protocols for fire, severe weather, medical emergencies, and security threats.
Coordinate with law enforcement or emergency responders when necessary.
Perform other duties as assigned.