Dispensary Security Agent

King City Gardens•Colerain Township, OH

5d•Onsite

About The Position

The Dispensary Security Agent maintains a safe, secure, and compliant retail environment in accordance with Ohio Division of Cannabis Control regulations, internal SOPs, and company standards. The role protects customers, team members, inventory, and company assets while providing a professional and welcoming guest experience. Security Agents serve as the first and last point of contact for customers and contribute to regulatory compliance, incident prevention, and de-escalation.

Requirements

Ability to work evenings, weekends, and holidays as scheduled.
Strong observation and situational awareness.
Clear communication and conflict resolution skills.
Professionalism and sound judgment under pressure.
Integrity, discretion, and adherence to the chain of command.
Ability to follow regulatory requirements, company SOPs, and security protocols.
Customer service and de-escalation skills.
Must be at least 21 years old, pass a background check, and obtain and maintain a DCC employee badge.
Ability to meet background screening requirements consistent with Ohio cannabis industry standards.
Ability to stand for approximately 8–10 hours.
Ability to lift up to 30 pounds.
Ability to respond quickly to emergencies and security incidents.
Ability to perform regular patrols throughout the dispensary and surrounding perimeter.

Nice To Haves

Knowledge of de-escalation or crisis prevention techniques.
Knowledge of METRC and regulated inventory environments.
CPR/First Aid certification.
Experience in highly regulated industries such as cannabis, pharmacy, banking, or gaming.
Previous security, law enforcement, military, or asset protection experience.

Responsibilities

Monitor entry and exit points and verify valid government-issued identification before entry.
Enforce age and access requirements in accordance with Ohio DCC regulations.
Patrol the sales floor, vault areas, and perimeter, and monitor surveillance systems.
Maintain awareness of camera coverage and promptly report blind spots or technical issues.
Deter theft, diversion, loitering, and suspicious activity.
Secure the facility at opening and closing in coordination with leadership.
Follow applicable Ohio Administrative Code 1301:18 requirements and internal cannabis control policies.
Document incidents using company reporting systems.
Assist with regulatory inspections and audits as requested.
Maintain visitor logs and vendor check-in procedures.
Verify delivery transport manifests as directed by management.
Provide a professional, calm, and welcoming first point of contact for guests.
De-escalate conflicts using approved techniques and support leadership during disruptive customer situations.
Communicate clearly with Managers, Supervisors, and Intake teams.
Maintain orderly and compliant lobby capacity and guest flow.
Respond to alarms, disturbances, and emergency situations.
Follow emergency protocols for fire, severe weather, medical emergencies, and security threats.
Coordinate with law enforcement or emergency responders when necessary.
Maintain CPR/First Aid certification if required by the company.