Dispensary Fulfillment Manager

DCM • Hagerstown, MD

17h • Onsite

About The Position

The Dispensary Fulfillment Manager manages and controls the dispensary’s fulfillment process, overseeing day-to-day operations and the Dispensary Fulfillment Associates to achieve regulatory compliance and operational excellence. The role collaborates with the Inventory Manager to monitor product quality, check expiration dates, and maintain smooth fulfillment workflows. It also includes opening and closing responsibilities, assisting with inventory counts, supporting inventory management systems, and improving picking and storage processes.

The manager leads fulfillment staff, maintains efficient and accurate inventory flow, and supports a professional, inclusive, and accountable team culture. The position is on-site five days a week and may require backfilling vault roles when employees are absent.

Requirements

• Must be at least 21 years of age.
• Must pass federal and state criminal history background checks.
• Associate’s degree in Business Administration, Sales Management, Supply Chain Management, or Logistics.
• At least 3 years of experience demonstrating growth or advancement in complexity, difficulty, or responsibility.
• At least 3 years of managerial experience.
• At least 3 years of inventory or fulfillment management experience.
• At least 2 years of METRC experience.
• Excellent leadership skills, steadfast resolve, personal integrity, and business acumen.
• Comprehensive knowledge of inventory management.
• Strong attention to detail and excellent verbal and written communication skills.
• Ability and desire to work as a team member, foster collaboration, and also work independently and self-motivate.
• Creative, quick-thinking problem solver with a positive outlook.
• Willingness to take ownership of personal development and regularly solicit feedback from teammates, colleagues, and supervisors.
• Ability to comply with HR policies, including confidentiality and non-disclosure.
• Ability to maintain open communication with management and coworkers.
• Strong work ethic, integrity, accountability, transparency, and proactivity.
• Ability to work at a fast pace in a high-production environment.
• Able to work on-site five days a week.
• Able to perform the described physical duties, with reasonable accommodations where applicable.

Nice To Haves

• Bachelor’s degree preferred.
• Two years of cannabis experience preferred.
• Passion for cannabis culture.

Responsibilities

• Oversee the fulfillment team to ensure compliance and efficiency in inventory flow and operations.
• Lead the picking and pulling of products for orders, ensuring timely and accurate selection.
• Oversee inventory levels and optimize storage space and organization for team efficiency and accuracy.
• Establish and execute process improvements, efficiencies, and best practices.
• Help maintain product quality standards, including checking expiration dates and following storage requirements.
• Manage inventory flow and efficient fulfillment operations.
• Train, coach, and hold fulfillment team members accountable for functions including Runner, Picker, Scanner, and Teams Comms.
• Create, maintain, and distribute inventory reports, and maintain accurate records in inventory management systems.
• Investigate and resolve minor inventory discrepancies, escalating issues as needed to the Inventory Manager.
• Follow dispensary policies, local and state regulations, and security protocols.
• Maintain a clean and organized storage area to optimize space and accessibility.
• Assist with and manage routine inventory audits.
• Stay informed about product types and basic industry knowledge to support inventory management.
• Backfill vault roles when employees are absent.
• Master all functions within seed-to-sale tracking systems.
• Foster professionalism and guide teams toward optimal results.
• Promote teamwork and inclusion, support and guide the team, and provide feedback to management.
• Collaborate with Human Resources and appropriate partners to implement and manage company policies and procedures.
• Retain and develop top performers by understanding individual motivations and providing actionable feedback.
• Train, coach, and lead the team in dispensary retail associate functions, sales goals, and KPIs.
• Address low performance quickly, compassionately, and in alignment with company policies.
• Perform other duties as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree