Dispensary Fulfillment Manager - Job ID 1886245

DCM Inc•Hagerstown, MD

1d•Onsite

About The Position

The Fulfillment Manager manages and controls the dispensary’s fulfillment process, overseeing day-to-day operations and Dispensary Fulfillment Associates to support compliance and operational excellence. The role works collaboratively with the Inventory Manager to monitor product quality, check expiration dates, and maintain smooth fulfillment workflows. It also includes opening and closing responsibilities, inventory counts, support for inventory management systems, and improving picking and storage processes. The manager leads and develops the fulfillment team, oversees inventory flow and order picking, maintains accurate records and reports, supports audits, and ensures the storage area is clean and organized. The position requires compliance with dispensary policies, local and state regulations, and security protocols, as well as proficiency in seed-to-sale tracking systems. The role is on-site five days a week.

Requirements

At least 21 years of age.
Pass a federal and state criminal history background check.
Associate’s degree in Business Administration, Sales Management, Supply Chain Management, or Logistics.
At least three years of experience demonstrating growth or advancement in complexity, difficulty, or responsibility.
At least three years of managerial experience.
At least three years of inventory or fulfillment management experience.
At least two years of METRC experience.
Excellent leadership skills, steadfast resolve, personal integrity, and business acumen.
Comprehensive knowledge of inventory management.
Strong attention to detail and excellent verbal and written communication skills.
Ability and desire to work as a team member, foster collaboration, and also work independently and self-motivated.
Creative, quick-thinking problem solver with a positive outlook.
Coachable, able to take ownership of personal development, and regularly solicit feedback from teammates and supervisors.
Comply with HR policies, including confidentiality and non-disclosure.
Maintain open communication with management and coworkers.
Strong work ethic, integrity, accountability, transparency, and proactivity.
Ability to work at a fast pace in a high-production environment.
Ability to talk and hear regularly; frequently use hands or fingers to handle or feel objects, tools, or controls; occasionally stand, walk, sit, reach, and lift or move up to 50 pounds.
Required vision abilities include close vision, distance vision, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Two years of cannabis experience preferred.
Passion for cannabis culture.

Responsibilities

Oversee the fulfillment team to ensure compliance and efficiency in inventory flow and operations.
Lead and manage product picking and pulling for orders to ensure timely and accurate selection.
Oversee inventory levels, space utilization, and organization to improve team efficiency and accuracy.
Establish and execute process improvements, efficiencies, and best practices.
Help maintain product quality standards, including checking expiration dates and following storage requirements.
Manage inventory flow and fulfillment operations.
Train, coach, and hold team members accountable for fulfillment functions, including Runner, Picker, Scanner, and Teams Comms.
Create, maintain, and distribute inventory reports and keep accurate records in inventory management systems.
Investigate and resolve minor inventory discrepancies and escalate issues to the Inventory Manager as needed.
Follow dispensary policies, local and state regulations, and security protocols.
Maintain a clean and organized storage area for accessibility and efficient use of space.
Assist with and manage routine inventory audits.
Stay informed about product types and basic industry knowledge to support inventory management.
Backfill vault roles when employees are absent.
Master all functions within seed-to-sale tracking systems.
Foster professionalism and guide the team toward strong results.
Promote teamwork and inclusion, support and guide the team, and provide feedback to management.
Collaborate with Human Resources and relevant partners to implement and manage company policies and procedures.
Retain and develop high-performing employees by understanding their motivations and providing actionable feedback.
Train, coach, and lead the team in dispensary retail associate functions, sales goals, and KPIs.
Address low performance promptly, compassionately, and in accordance with company policies.
Perform other duties as necessary.