Dispensary Assistant Manager

Terrapin Investment Fund 1, LLC•Bellefonte, PA

About The Position

Terrapin is seeking a Dispensary Assistant Manager for its retail operations in Bellefonte, Pennsylvania. The Assistant Manager supports the Dispensary General Manager and works directly with patrons and staff to help ensure that the business operates effectively, safely, and in compliance with applicable requirements. This role serves as an intermediary between floor staff and the General Manager, works with budtenders to keep operations running smoothly, and helps provide patrons with excellent service. The Assistant Manager leads by example, motivates and trains staff, delegates floor responsibilities, and supports sales, customer service, cash handling, scheduling, inventory, product placement, and daily store operations. The role helps monitor product receipt and sales, packaging and labeling, expiration dates, store security, and regulatory compliance, and may assist with inspections. It also communicates operational issues, ideas, quality or risk concerns, and staff feedback to the General Manager; supports communication or projects involving upper management and administrative personnel when needed; and stays current on regulatory oversight and product development through research, training, and meetings. Candidates must be able to use basic Microsoft Office programs, web-based applications, and the store's POS system, and must have experience handling, processing, and counting cash for daily deposits. A current state-mandated badge or background check, or the ability to obtain the required federal and state background check, is required.

Requirements

Current state-mandated badge or background check, or ability to obtain the required federal and state background check.
Ability to use basic Microsoft Office programs.
Ability to navigate and use web-based applications and menus.
Experience handling, processing, and counting cash for daily deposits.
Ability to navigate and use the store's POS system.

Responsibilities

Lead by example and help create a positive, rewarding, efficient, and compliant workplace.
Keep staff motivated and support productive performance, with an emphasis on customer service, compliance, and efficient operations.
Assist with training staff to handle sales efficiently and provide superior customer service.
Delegate floor staff responsibilities and communicate policy and procedure changes, sales, and specials.
Work directly with patrons to address their needs and provide an exemplary shopping experience.
Maintain extensive knowledge of store products and their safe applications.
Maintain balanced cash accounts, manage nightly deposits, and monitor change banks.
Resolve cash-handling errors and address sales-floor issues involving compliance, customer complaints, products, or interpersonal conflicts.
Communicate sales and marketing ideas, operational issues, quality or risk concerns, and staff feedback to the Dispensary General Manager.
Assist the Dispensary General Manager with communications or projects involving upper management, administrative staff, the COO, or the owner when necessary.
Work with the Dispensary General Manager, shipping and receiving, and store supervisors on product placement and movement strategies.
Support the Dispensary General Manager with daily store operations and provide flexible assistance where needed.
Assist with scheduling to ensure staffing needs are met.
Help monitor inventory and ensure products are received, labeled, and sold according to mandated regulations.
Check expiration dates, packaging, and labeling for compliance, integrity, content, and quality.
Oversee procedures to ensure the business operates compliantly and assist with inspections when needed.
Check store security systems and personnel to ensure systems and the facility operate safely and efficiently.
Conduct product and compliance research and attend training programs and meetings to stay current on regulatory changes and product development.